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Ski – resort and regional development: profile of visitors ... - E-Journal

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36<br />

rates! Some tour leaders (or tour escorts) have suggested that school residences instead <strong>of</strong><br />

families can be a better option since the traveller is sure that whatever happen in the room is<br />

due to one's actions. Capellino reported that this can be true for adults whose independence<br />

is highly regarded but she also found that most <strong>of</strong> the problems related to the families are also<br />

perceived in residences <strong>and</strong> dorms (<strong>and</strong> then blamed on the cleaning services or those who<br />

may have to enter the room).<br />

Category Problem Perception Solved on site, how<br />

Organization Schools /<br />

Schools<br />

Organization<br />

Teaching quality is Students feel that the Not very <strong>of</strong>ten.<br />

not very good procedures, time Students underst<strong>and</strong><br />

administration, drilling, learning in their own<br />

dynamics, tasks do not specific ways <strong>and</strong> are<br />

lead to optimal learning. very dem<strong>and</strong>ing with<br />

Additionally, some<br />

schools are not certified<br />

by the British Council.<br />

their money<br />

Activities They are not worth the Most times. Most<br />

price times a conversation<br />

with the student is<br />

enough. Sometimes<br />

reimbursements or<br />

compensations are<br />

necessary<br />

Excursions / field trips The students’<br />

are no good or boring expectations could not<br />

match with what is<br />

<strong>of</strong>fered. Trying to be<br />

positive can help very<br />

much<br />

Overbooking or delays Lack <strong>of</strong> organization Generally. A word<br />

with the student<br />

Lack <strong>of</strong> information Little interest Provide the student<br />

about destination with some basic<br />

information<br />

Transfers, buses delayed Lack <strong>of</strong> organization Generally. A word<br />

with the student<br />

Diagram 4: Common problems in language tourism(own source) .<br />

Tourism Today - Fall 2007 - Full Paper

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