Annual Report 2010 - St. James's Hospital

The PAC produced two ‘Welcome’ Newsletters in 2010,
which aimed to provide the surrounding community with
information on the Hospital’s activities, new initiative and
achievements
In 2010, three Community Consultations were held in local
community settings. The purpose of these consultations is
to provide an opportunity to meet with the people for whom
the Hospital provides services in their own areas, away from
the Hospital.
The meetings are structured to ensure that those in
attendance have access to information, can learn about
developments at the Hospital, contribute their views, debate
ideas, participate in helping further develop services and
give feedback to the hospital on areas where they believe
improvements are needed.
Performance Indicator Programme
St. James’s Hospital Performance Indicator Programme was
further expanded in 2010. Currently 233 key performance
indicators are tracked monthly within four broad categories:
• Hospital Wide Indicators
• Speciality Specifi c Indicators
• Operational Performance Indicators
• Non-Clinical indicators
• Each performance indicator selected has been designed
to assist in the ongoing assessment of clinical/non-clinical
effectiveness and appropriateness.
In 2010 additional Indicators measuring cancer activity and
access to diagnostic and treatment modalities were included
in the hospital programme.
The Performance Indicator Programme has also been
recognised and endorsed nationally and internationally.
122