Corporate Division <strong>Report</strong>s I Information & Management Services Response time to IMS Helpdesk Calls <strong>2010</strong> Year No. Calls 0-2hrs 2-4hrs 4-24hrs 24-72 72hrs+ <strong>2010</strong> 17668 13745 444 1777 870 832 2009 16957 13280 386 1669 907 715 Departmental Server System availability <strong>2010</strong> % System Availability 99.99% Email – In <strong>2010</strong> unsolicited email was managed very successfully by our Ironport security infrastructure. 95% of email sent to <strong>St</strong>. James’s <strong>Hospital</strong> was SPAM. Our valid email count was 1.4 million. Security In <strong>2010</strong> the <strong>Hospital</strong> had no loss of service due to security threats. This success can be attributed to robust security mechanisms proactively managed by staff. Web The <strong>Hospital</strong>’s Website (www.stjames.ie) continues to provide up to date information targeted to its key audiences. This information has steadily grown throughout <strong>2010</strong> and aims to benefi t all its stakeholders. The current usage of the website is: – 238,482 individual visitors to the site – an average of 653 per day with 62% of those being new visitors – Total number of pages viewed 1,039,114 – an average of 2,847 per day The increasing requirement to measure performance and outcomes for both, internal management and external agencies, both on an ad-hoc and scheduled basis, has led to an amplifi ed dependency on both the core data warehouse and its client delivery portal. The data warehouse framework is constantly being extended and now encompasses data covering all major aspects of hospital activity, major inclusions were, an emergency-bed management workfl ow module, an allied health workload measurement module and an integrated radiology data mart. The MIS information portal has been a key resource to manage this demand. This portal provides easy-to-use functionality, and enables the authorised end-user to access the data warehouse and analyse the latest information in real-time. The inclusion of information alerts based on key parameters, has enabled timely delivery of key business information. Systems Integration – The integration service continues to manage and develop a wide range of operational interfaces for key systems as they are implemented, such as the EPR, PAS, Laboratory, HealthLink, G2-Digital Dictation, Carevue, Diamond, Dawn, Adam, Claims, etc. Many of these were enhanced throughout <strong>2010</strong>. Additional new key interfaces added through the year were Catering System and HealthLink GP referrals for certain clinical services. This integration service is key, in the development and maintenance of the Data Warehouse. New information captured by operational systems, which was feasible to be integrated, was interfaced to enable data to be extracted and loaded into the central warehouse. The Top 5 Pages viewed throughout the year were as follows: • Careers – Career Opportunities • Getting here • Maps & Directions • Visiting Hours • <strong>Hospital</strong> Appointments The <strong>Hospital</strong>’s intranet continues to be a key source of up-todate information & communication portal for staff, with over 27,000 page views per day. The interactive element of the site also continues to grow with new forms developed and 66,521 online submissions completed during the year a 19.3% increase on 2009. Clinical Coding – The Clinical Coding service continued its programme to improve accuracy, quality and timeliness. These changes were focused on several key clinical areas and as a result the quality measured by accuracy and completeness have increased signifi cantly. This was achieved by continuous audit and clinical engagement. Timeliness remains at 100% completed within three months and 95% complete within 6 weeks. As this service underpins many performance, planning and research programmes, the on-going process of quality improvement and effi ciency will continue. Management Information Services (MIS) Data-Warehouse <strong>Report</strong>ing – Throughout <strong>2010</strong> the management information service provided key support to many operational and strategic initiatives, including: Waiting lists; ED utilisation; OPD capacity planning; HSE-BIU, Patient Level Costing, HSE-Healthstat; Casemix. 38
Services Division <strong>Report</strong>s