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Conflict Resolution Education - National Criminal Justice Reference ...

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Position: A point of view; a specific solution that a<br />

party proposes to meet his/her interests or needs. A<br />

position is likely to be concrete and explicit, often<br />

involving a demand or threat and leaving little room<br />

for discussion. In conflict resolution, an essential<br />

activity is for participants to move beyond positions<br />

in order to understand underlying interests and<br />

needs.<br />

Power: The ability to act or perform effectively.<br />

Reframing: The process of changing how a person<br />

or party to a conflict conceptualizes his/her or<br />

another’s attitudes, behaviors, issues, and interests,<br />

or how a situation is defined. Reframing during<br />

conflict resolution processes helps to mitigate defensiveness<br />

and deescalate tension.<br />

<strong>Resolution</strong>: A course of action agreed upon to solve<br />

a problem.<br />

Restraint: A method of balancing power in a<br />

relationship wherein the party with more power<br />

voluntarily refuses to use some of the power at<br />

his or her disposal.<br />

D–3<br />

Summarize: To restate in a brief, concise form.<br />

Summarizing is an aspect of active listening utilized<br />

by both disputants and mediators to increase common<br />

understanding.<br />

Synergy: Cooperative thought and/or action of<br />

two or more people working together to achieve<br />

something neither could achieve alone.<br />

Trust: To have confidence in or feel sure of; faith.<br />

Value: A principle, standard, or quality considered<br />

worthwhile or desirable.<br />

Violence: Psychological or physical force exerted<br />

for the purpose of injuring, damaging, or abusing<br />

people or property.<br />

Sources: Schrumpf, F., D. Crawford, and R. Bodine. 1996.<br />

Peer Mediation: <strong>Conflict</strong> <strong>Resolution</strong> in Schools, revised<br />

edition, Champaign, IL: Research Press, Inc. Reprinted with<br />

permission from the authors and Research Press. Girard, K.,<br />

and S.J. Koch. 1996. Appendix A. <strong>Conflict</strong> <strong>Resolution</strong> in the<br />

Schools: A Manual for Educators, pp. 135–139. Reprinted<br />

with permission from <strong>Conflict</strong> <strong>Resolution</strong> in the Schools: A<br />

Manual for Educators, K. Girard and S.J. Koch, copyright ©<br />

1996, Jossey-Bass Inc., Publishers, 800–956–7739.

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