Metrobus Transit Study.pdf - City of St. John's

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St. John’s Transportation Commission (Metrobus) 2011 Market Assessment and Strategic Directions Study – Table of Contents 19.1 Transit Operations.............................................................................. 109 19.2 Fare Strategies......................................................................................112 19.3 Accessibility .........................................................................................113 19.4 Terminals, Shelters and Stops .............................................................114 19.5 Communication and Coordination......................................................115 19.6 Regional Transit ..................................................................................117 REFERENCE LIST ........................................................................................ 119 List of Figures Figure 1 – Metrobus Annual Ridership ..........................................................................................................1 Figure 2 – Onboard Passenger Survey Opinions..........................................................................................4 Figure 3 – Metrobus System Map .................................................................................................................11 Figure 4 – Metrobus Regular Service Passengers / Capita Trends ..........................................................18 Figure 5 – Revenue and Ridership Comparison .........................................................................................19 Figure 6 – Passenger Opinions of Metrobus Services Since 2007............................................................22 Figure 7 – Change in Use Since 2007 ...........................................................................................................22 Figure 8 – Passenger Experiences with Metrobus Since the 2007 Service Change ...............................23 Figure 9 – Metrobus Use Since the 2007 Service Changes........................................................................24 Figure 10 – Post Secondary Ridership (2009 Metrobus Passenger Survey)............................................40 Figure 11 – Revenue Passengers....................................................................................................................45 Figure 12 – Regular Service Passengers per Capita.....................................................................................46 Figure 13 – Ridership per Revenue Service Hour.......................................................................................46 Figure 14 – Revenue Vehicle Hours per Capita..........................................................................................48 Figure 15 – Revenue/Cost Ratio...................................................................................................................48 Figure 16 – Municipal Subsidy per Capita....................................................................................................49 Figure 17 – Average Fare................................................................................................................................50 Figure 18 – Total Direct Operating Expenses per Regular Service Passenger.......................................51 Figure 19 – Total Direct Operating Expenses per Revenue Service Hour.............................................52 Figure 20 – Total Direct Operating Expenses/Revenue Vehicle Hour..................................................56 Figure 21 – Illustrative Route Structure (Based on Daily Passenger Demand)......................................62 Figure 22 – Bus Stop Location Options.......................................................................................................75 Figure 23 – Sunday Zone Bus Concept in Guelph.....................................................................................82 Dillon Consulting Limited Page viii
St. John’s Transportation Commission (Metrobus) 2011 Market Assessment and Strategic Directions Study – Table of Contents List of Tables Table 1 – On-board Passenger Survey Comments (Positive) .....................................................................5 Table 2 – On-board Passenger Survey Comments (Areas for Improvement) .........................................5 Table 3 – Transit Nodes ...................................................................................................................................9 Table 4 – Service Hours..................................................................................................................................10 Table 5 – Service Frequency ..........................................................................................................................10 Table 6 – Existing Routes within St. John’s.................................................................................................12 Table 7 – Employment Growth by Industry in St. John’s CMA..............................................................32 Table 8 – Growth in Passenger Paratransit Passenger Trips (1997-2008) ..............................................37 Table 9 – Employment by Industry in St. John’s........................................................................................42 Table 10 –Large Employers in St. John’s.....................................................................................................42 Table 11 – Hours of Operation.....................................................................................................................47 Table 12 – Fare Structure (2008)...................................................................................................................50 Table 13 – Incident of Disability by Age Group (2001) ............................................................................54 Table 14 – U-Pass Comparison (2008 data) ................................................................................................68 Table 15 – Transit Priority Typical Costs.....................................................................................................72 Table 16 – Advantages / Disadvantages of Bus Stop Location ...............................................................76 Table 17 – Industrial Special Service Example (Based on Different Target R/C’s)..............................88 Table 18 – Mount Pearl Ridership Comparison....................................................................................... 106 Table 19 - Transit Operations Recommendations...................................................................................110 Table 20 - Fare Strategy Recommendations ............................................................................................. 112 Table 21 - Accessibility Recommendations .............................................................................................. 113 Table 22 – Terminals, Shelters and Stops Recommendations ............................................................... 114 Table 23 – Communication and Coordination Recommendations....................................................... 116 Dillon Consulting Limited Page ix
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APPENDIX A Online Questionnaire Sam
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Transit Use 1. Have you used Metrob
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3. Which of the following, if any,
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Transit Users 1. How long have you
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Transit Users 1. In the past 12 mon
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6. What is your primary purpose for
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2007 Service Change 1. Did you ride
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Contact Information 1. Please fill
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4. How many vehicles are available
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Metrobus Market Study and Strategic
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APPENDIX B CNA Student Survey and R
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Student Profile/Transit Use 1. Are
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Non Transit Users Off Campus 1. How
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Non Transit Users On Campus 1. What
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3. How do you normally pay for your
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Transit Users 1. What other trips d
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Universal Student Transit Pass One
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Introduction Metrobus is evaluating
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Student Profile/Transit Use 1. What
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Non Transit Users Off Campus 1. How
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Non Transit Users On Campus 1. What
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3. How do you normally pay for your
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Transit Users 1. What other trips d
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Universal Student Transit Pass One
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Introduction Metrobus is evaluating
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2. Main type of business activity:
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Relationship to Transit 1. Does you
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8. Would you CONSIDER participating
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Survey Completion Thank you for you
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APPENDIX E Onboard Passenger Survey
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Tell us about yourself and your tra
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APPENDIX F Peer Review Municipaliti
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APPENDIX G Off-Street Terminal Desi
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Metrobus Transit Study.pdf - City of St. John's

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