Metrobus Transit Study.pdf - City of St. John's

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St. John’s Transportation Commission (Metrobus) 2011 Market Assessment and Strategic Directions Study – Table of Contents Appendices Appendix A – Online Questionnaire Sample and Results Appendix B – CNA Student Survey Sample and Results Appendix C – Memorial University Student Survey Sample and Results Appendix D – Employer Survey Sample and Results Appendix E – On-Board Passenger Survey Sample and Results Appendix F – Peer Review Municipalities and Statistics Appendix G – Off-Street Terminal Design Drawings Dillon Consulting Limited Page x
St. John’s Transportation Commission (Metrobus) 2011 Market Assessment and Strategic Directions Study – Part A: Background PART A: BACKGROUND 1.0 INTRODUCTION Dillon Consulting Limited (Dillon) was retained by the St. John’s Transportation Commission (Metrobus) to conduct a Market Assessment and Strategic Directions Study for Transit Services. Metrobus operates conventional transit services within the City of St. John’s using a fleet of 53 buses. Service is provided on 19 routes with varying service levels. Ridership on Metrobus has fluctuated since 1996 as illustrated in Figure 1. There was some ridership growth experienced between 1996 and 2001. Between 2001 and 2004, there was a slight decline in ridership, before it reached its peak of just over 3.3M in 2006. Since 2006, Metrobus has been experiencing ridership decline, with reported ridership back down to 1996 levels at just over 3M. The overall decline is about 10 percent and the downward trend is a concern, particularly with the recent improvements to service in 2007. The reasons for the decline are not clear. Figure 1 – Metrobus Annual Ridership 3,750,000 Revenue Passengers 3,000,000 2,250,000 1,500,000 750,000 0 1996 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 Year There have been a number of changes to how Metrobus operates. This includes changes to the routes and schedules in 2007 based on recommendations from a 5 Year Transit Service Plan. Understanding how passengers responded to the service changes (positive or negative) is one of the objectives of this study. Rider fare payment and reporting has also changed with the introduction of the M-Card in 2006. The M-Card brings a higher level of accuracy in reporting ridership than existed with the paper pass and ticket system. Ridership was at its peak in 2006 when the M-Card was introduced. A potential reason for the decline in ridership could be related to changes in how ridership is reported. Dillon Consulting Limited Page 1
Page 1: Metrobus Market Assessment and Stra
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APPENDIX A Online Questionnaire Sam
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Transit Use 1. Have you used Metrob
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3. Which of the following, if any,
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Transit Users 1. How long have you
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Transit Users 1. In the past 12 mon
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6. What is your primary purpose for
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2007 Service Change 1. Did you ride
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Contact Information 1. Please fill
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4. How many vehicles are available
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Metrobus Market Study and Strategic
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APPENDIX B CNA Student Survey and R
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Student Profile/Transit Use 1. Are
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Non Transit Users Off Campus 1. How
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Non Transit Users On Campus 1. What
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3. How do you normally pay for your
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Transit Users 1. What other trips d
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Universal Student Transit Pass One
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Introduction Metrobus is evaluating
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Student Profile/Transit Use 1. What
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Non Transit Users Off Campus 1. How
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Non Transit Users On Campus 1. What
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3. How do you normally pay for your
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Transit Users 1. What other trips d
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Universal Student Transit Pass One
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Introduction Metrobus is evaluating
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2. Main type of business activity:
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Relationship to Transit 1. Does you
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8. Would you CONSIDER participating
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Survey Completion Thank you for you
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APPENDIX E Onboard Passenger Survey
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Tell us about yourself and your tra
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APPENDIX F Peer Review Municipaliti
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APPENDIX G Off-Street Terminal Desi
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Metrobus Transit Study.pdf - City of St. John's

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