Metrobus Transit Study.pdf - City of St. John's

Metrobus Market Study and Strategic Plan Update
Appendix A: Online Community Survey Results
1.0
INTRODUCTION
An online survey for the general public was developed and placed on Metrobus’ study webpage. The
survey was placed on the Metrobus website in March 2010 and comments were collected until
Wednesday June 23 rd , 2010. Overall, 373 completed responses were received, of which 325 or
87 percent were from residents of St. John’s and Mount Pearl. The survey queried respondents
on their demographics, use of Metrobus, attitudes towards Metrobus, and their opinions about the
service since the 2007 changes. The survey also allowed respondents to add their contact info for
inclusion in the focus group.
The first question asked whether the respondent has used Metrobus in the past 3 months.
Respondents that responded that they have not were identified as “non-transit users”. Nine (9)
percent of respondents were identified as non-transit users.
2.0
NON TRANSIT USERS
The following targeted questions were asked to respondents that indicated that they do not use
Metrobus.
2.1 Question: How familiar are you with:
Metrobus fares
The M-Card
Metrobus website
Metrobus Transit
Infoline
Very
Somewhat
Not Very
Not At All
Metrobus routes
and schedules
0 2 4 6 8 10 12 14 16
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