Metrobus Transit Study.pdf - City of St. John's

More documents

Recommendations

Info

St. John’s Transportation Commission (Metrobus) 2011 Market Assessment and Strategic Directions Study – Part A: Background 2.5 Stakeholder Interviews Stakeholder consultation was conducted during each of the three site visits to St. John’s. The format consisted of focused, one-on-one discussions with individuals or small groups comprising representatives of various stakeholders in St. John’s. These discussions covered the existing operation of Metrobus, suggestions for improvement and the identification of issues and opportunities to be addressed in the study. Representatives from the following stakeholders were consulted during the study: 1. City of St. John’s staff (City Solicitor and Chief Commissioner, planning and engineering); 2. Metrobus staff; 3. St. John’s Transportation Commission; 4. Memorial University of Newfoundland, Administration and Student Union; 5. City of St. John’s Economic Development; 6. Village Shopping Centre Property Manager; 7. Avalon Mall Property Manager; 8. Mayor’s Advisory Committee on Seniors; 9. Seniors Resource Centre of Newfoundland & Labrador; 10. St. John’s Regional Fire Department; 11. Downtown Development Commission; 12. Canadian Petroleum Producers; 13. St. John’s Board of Trade; 14. Province of Newfoundland and Labrador, Department of Works, Services and Transportation; and 15. Province of Newfoundland and Labrador, Department of Municipal Affairs. 2.6 Focus Groups Focus groups were used to gain specific input for the Strategic Plan update as well as developing a better understanding of existing ridership patterns. The following focus groups were conducted as part of this study: Focus Group 1: St. John’s Transportation Commission Office Staff (March 22 nd , 2010) Purpose: understanding existing issues and opportunities to attract more users to the transit service and provide input into the Strategic Plan Update Focus Group 2: St. John’s Transportation Commission (March 22 nd , 2010) Purpose: Discuss study terms of reference and obtain initial feedback Focus Group 3: Metrobus Management Team (March 24 th , 2010) Purpose: Review progress on previous strategic plan and discuss issues and opportunities Focus Group 4: St. John’s Transportation Commission (May 10 th , 2010) Purpose: Provide an update on the results of the passenger survey and progress of the study Dillon Consulting Limited Page 6
St. John’s Transportation Commission (Metrobus) 2011 Market Assessment and Strategic Directions Study – Part A: Background Focus Group 5: Metrobus Users (May 10 th , 2010) Purpose: Members of the general public that used the transit service and experienced the results of the service change that occurred in 2007 were invited to participate. The purpose of the focus group was to gain a better understanding of the impacts of the service change. There were 11 people that attended the session. 2.7 Public Open House A public open house was held on Monday, September 13 th , 2010 at City Hall between 7:00pm and 9:00pm. Approximately 40 people were in attendance and expressed their views regarding the Metrobus service and future directions. Consultants and Metrobus representatives listened to input and answered questions following the deputations. The following issues were raised by the public: Drivers – Metrobus drivers generally provide good customer service, however, there are some drivers that need to improve customer service. Seniors’ Fare – Would like seniors to get a concession on the cash fare similar to the M- Card (10-ride and monthly passes). This is particularly for senior’s living below the poverty line. Downtown Parking – for Metrobus to be effective, the City needs to charge people more money to park downtown. Communications – would like to see better communication of routes and schedules, which can be confusing. A system map would be helpful. Duplicate runs can be confusing. Would like to see transit stops printed on the maps. Shelters – more shelters are required, particularly during inclement weather conditions. There is a need for heated shelters and transit stations (i.e. downtown, Avalon Mall, Memorial University). Transfers – It is difficult to use Metrobus when making multiple trips in a single day. Would like to see a 90 minute transfer window, which would allow users to make a few short trips on a single fare, particularly in the off-peak periods. Schedule – Some passengers have experienced buses running early and thus missed connections. Often the early bus is trying to make connections at the terminals, however more emphasis should be placed on on-time performance. Airport Service – There should be a bus service to the airport. Google Transit – This service provided by Metrobus is very useful. Website – The page should be reconfigured so Google Transit, time track and service modification be right at the top – easier to find. Dillon Consulting Limited Page 7
Page 1: Metrobus Market Assessment and Stra
Page 4 and 5: St. John’s Transportation Commiss
Page 68 and 69:
St. John’s Transportation Commiss
Page 70 and 71:
Page 72 and 73:
Page 74 and 75:
Page 76 and 77:
Page 78 and 79:
Page 80 and 81:
Page 82 and 83:
Page 84 and 85:
Page 86 and 87:
Page 88 and 89:
Page 90 and 91:
Page 92 and 93:
Page 94 and 95:
Page 96 and 97:
Page 98 and 99:
Page 100 and 101:
Page 102 and 103:
Page 104 and 105:
Page 106 and 107:
Page 108 and 109:
Page 110 and 111:
Page 112 and 113:
Page 114 and 115:
Page 116 and 117:
Page 118 and 119:
Page 120 and 121:
Page 122 and 123:
Page 124 and 125:
Page 126 and 127:
Page 128 and 129:
Page 130 and 131:
Page 132:
APPENDIX A Online Questionnaire Sam
Page 135 and 136:
Transit Use 1. Have you used Metrob
Page 137 and 138:
3. Which of the following, if any,
Page 139 and 140:
Transit Users 1. How long have you
Page 141 and 142:
Transit Users 1. In the past 12 mon
Page 143 and 144:
6. What is your primary purpose for
Page 145 and 146:
2007 Service Change 1. Did you ride
Page 147 and 148:
Contact Information 1. Please fill
Page 149 and 150:
4. How many vehicles are available
Page 152 and 153:
Metrobus Market Study and Strategic
Page 154 and 155:
Page 156 and 157:
Page 158 and 159:
Page 160 and 161:
Page 162 and 163:
Page 164 and 165:
Page 166:
APPENDIX B CNA Student Survey and R
Page 169 and 170:
Student Profile/Transit Use 1. Are
Page 171 and 172:
Non Transit Users Off Campus 1. How
Page 173 and 174:
Non Transit Users On Campus 1. What
Page 175 and 176:
3. How do you normally pay for your
Page 177 and 178:
Transit Users 1. What other trips d
Page 179 and 180:
Universal Student Transit Pass One
Page 182 and 183:
Page 184 and 185:
Page 186 and 187:
Page 188 and 189:
Page 190:
Page 194 and 195:
Introduction Metrobus is evaluating
Page 196 and 197:
Student Profile/Transit Use 1. What
Page 198 and 199:
Non Transit Users Off Campus 1. How
Page 200 and 201:
Non Transit Users On Campus 1. What
Page 202 and 203:
3. How do you normally pay for your
Page 204 and 205:
Transit Users 1. What other trips d
Page 206 and 207:
Universal Student Transit Pass One
Page 208 and 209:
Page 210 and 211:
Page 212 and 213:
Page 214 and 215:
Page 216 and 217:
Page 218:
Page 222 and 223:
Introduction Metrobus is evaluating
Page 224 and 225:
2. Main type of business activity:
Page 226 and 227:
Relationship to Transit 1. Does you
Page 228 and 229:
8. Would you CONSIDER participating
Page 230:
Survey Completion Thank you for you
Page 233 and 234:
Page 235 and 236:
Page 237 and 238:
Page 239 and 240:
Page 242:
APPENDIX E Onboard Passenger Survey
Page 245 and 246:
Tell us about yourself and your tra
Page 247 and 248:
Page 249 and 250:
Page 251 and 252:
Page 253 and 254:
Page 255 and 256:
Page 257 and 258:
Page 260:
APPENDIX F Peer Review Municipaliti
Page 264:
APPENDIX G Off-Street Terminal Desi
show all

Metrobus Transit Study.pdf - City of St. John's

Create successful ePaper yourself

Delete template?

Save as template?