Metrobus Transit Study.pdf - City of St. John's

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Metrobus Market Study and Strategic Plan Update Appendix E: Onboard Passenger Survey 1.0 INTRODUCTION An on-board passenger survey was conducted during regular service hours on Tuesday March 23 rd , 2010 for the conventional transit service. Survey questions probed trip patterns, trip purpose, walking distance to and from bus stops, transfer patterns, demographic characteristics, and frequency of use, as well as rider opinions on the 2007 service changes. Transit users were also invited to provide written comments on the survey card. Excellent cooperation was received from the drivers in distributing and collecting the surveys. Dillon and Metrobus staff monitored the survey and assisted in handing out and collecting surveys. Drivers were encouraged to promote the survey to passengers as much as possible. A total of 1,001 valid surveys were collected, meeting a target of 900 completed surveys. On a typical weekday there are an estimated 6,000 people who use Metrobus yielding a survey response rate of 17 percent. Dillon staff verified the survey card responses for completion and accuracy. Surveys were collected for each route in proportion to the ridership on the routes 2.0 TRIP CHARACTERISTICS The following questions probed the characteristics of the trip that the respondent was currently on. 2.1 Question: What route are you on now 25 23 22 21 19 18 17 16 15 Route 14 13 12 11 10 6 3 2 1 Count Target 0 20 40 60 80 100 120 140 160 180 200 Number of Respondents Dillon Consulting Limited Page 1
Metrobus Market Study and Strategic Plan Update Appendix E: Onboard Passenger Survey 2.2 Question: What was your primary reason for using Metrobus today Percent of Respondants 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% Work University High School Elemetery School Shopping Medical Daycare Recreation/Visiting Other Trip Purpose 2.3 Question: How long did you walk to get from your home to the bus stop 100% 90% Percentage of Respondents 80% 70% 60% 50% 40% 30% 20% 10% Less than 5 minutes 5 to 10 minutes Over 10 minutes I got a drive I drove to the bus stop 0% 1 2 3 6 10 11 12 13 14 15 16 17 18 19 21 22 23 25 Route Dillon Consulting Limited Page 2
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Metrobus Market Assessment and Stra
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St. John’s Transportation Commiss
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APPENDIX A Online Questionnaire Sam
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Transit Use 1. Have you used Metrob
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3. Which of the following, if any,
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Transit Users 1. How long have you
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Transit Users 1. In the past 12 mon
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6. What is your primary purpose for
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2007 Service Change 1. Did you ride
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Contact Information 1. Please fill
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4. How many vehicles are available
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Metrobus Market Study and Strategic
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APPENDIX B CNA Student Survey and R
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Student Profile/Transit Use 1. Are
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Non Transit Users Off Campus 1. How
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Non Transit Users On Campus 1. What
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3. How do you normally pay for your
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Transit Users 1. What other trips d
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Universal Student Transit Pass One
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Introduction Metrobus is evaluating
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Page 208 and 209: Metrobus Market Study and Strategic
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Page 222 and 223: Introduction Metrobus is evaluating
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Page 230: Survey Completion Thank you for you
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Page 245: Tell us about yourself and your tra
Page 260: APPENDIX F Peer Review Municipaliti
Page 264: APPENDIX G Off-Street Terminal Desi
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Metrobus Transit Study.pdf - City of St. John's

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