FY 2013 Operating and Capital Budget - Metro Transit

Metro’s strategic alignment to The “Moving Transit Forward” long range plan will include periodic
review to determine if the strategies and action plans are achieving the desired outcomes or if
adjustments are needed. Success in meeting key objectives will be factored into performance
evaluations for all management and staff.
Strategic Alignment
Vision Statement – Metro’s vision statement defines the primary objective which drives the
Agency.
To improve the region’s quality of life by providing excellent transportation
and promoting economic development.
Mission Statement – Metro’s mission statement defines the fundamental purpose of Metro and
informs of the desired level of performance.
Meeting the region’s transit needs by providing safe, reliable, accessible,
customer focused service in a fiscally responsible manner.
Core Values – Metro’s core values impact every aspect of our organization and guide the personal
work behaviors, decision making, and interpersonal interactions of all employees.
Customer Focus – We strive not only to meet but also exceed our customer’s needs and
expectations.
Safety & Security – The safety and security of our customers, general public, and
employees is our most important priority.
Character – We value and practice honesty, integrity, respect, courtesy, teamwork, trust,
directness, accountability, being receptive to other viewpoints and are committed to the
success of others and Metro.
Ethical Practices – We adhere to our code of ethics and other Metro standards of conduct
and behavior. We practice and enforce these standards throughout Metro and in all our
dealings with the public.
Communication – We are committed to providing clear and accurate information and to
being transparent at all times.
Recognition of Employee Contributions – We recognize our employees who create,
innovate, consistently support the day-to-day business requirements, and contribute to the
success of Metro.
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