FY 2013 Operating and Capital Budget - Metro Transit

Transit Operations: Performance Indicators
FY 2013 FY 2012 FY 2011
Target Projection Target Actual
Bus Transportation:
On-time performance * 90.0% 90.0% 89.0% 88.1%
Accidents per 100,000 vehicle miles 2.3 2.2 2.3 2.2
Passenger injuries per 100,000 boardings 1.2 1.4 1.1 1.7
Customer complaints per 100,000 boardings 12.0 15.9 11.1 16.7
Rail Transportation:
On-time performance 98.0% 98.4% 96.0% 98.7%
Accidents per 100,000 vehicle miles 0.1 0.1 0.1 0.0
Passenger injuries per 100,000 boardings 0.7 0.8 1.0 0.7
Customer complaints per 100,000 boardings 2.0 2.0 2.5 1.0
Paratransit Transportation:
On-time performance 98.5% 96.0% 98.5% 98.8%
Accidents per 100,000 vehicle miles 1.3 1.5 1.3 1.5
Passenger injuries per 100,000 boardings 4.5 5.5 4.5 5.6
Customer complaints per 100,000 boardings 15.0 20.0 14.5 19.7
Vehicle Maintenance:
Average revenue miles between incidents:
MetroBus roadcalls 19,500 21,500 19,165 17,842
MetroLink failures 29,500 32,500 29,400 26,653
Call-A-Ride roadcalls 50,000 52,250 50,000 64,040
Maintenance of Way (MOW):
MOW system reliability (on-time performance) 98.5% 98.4% 98.6% 98.3%
Elevator and escalator availability 99.0% 99.0% 98.9% 99.2%
On-time performance of equipment inspections 95.0% 92.0% 94.3% 97.7%
Security:
Security incidents per 100,000 boardings 3.0 7.2 3.0 5.7
ADA Services:
Percent of incoming calls answered 95.0% 95.5% 95.0% 95.0%
Percent of claims (applications) processed
within ADA 21-day guideline
100.0% 100.0% 100.0% 100.0%
79