FY 2013 Operating and Capital Budget - Metro Transit

Goal: To be an effective and efficient publically-supported organization that is viewed as
a transparent and accountable steward of public funds.
Objective: Establish a planning, policy, financial, and operational framework for
developing and delivering transit service, projects, and programs over the
next 10 years, and introduce potential service concepts that could be
implemented over the next 10-30 years
Strategy Action Steps Performance Measurements
Develop expanded, modern
communications mechanism to
engage employees and
customers in conversations
about services, needs, wants, etc.
• Establish e-mail and cell
phone outreach programs for
customers and employees
• Expand the use of live chat
media opportunities
• Created customer and
employee contact database
(Mar 2010)
• Developed communication
mechanism for Metro
customers including service
updates (Sep 2010)
• Started customer contacts (Sep
2010)
Goal: Ensure cost-effective and efficient use of resources and aggressively pursue funding
existing partnerships to supplement resources.
Objective: Implement internal process improvements
Strategy Action Steps Performance Measurements
Develop standards and system to
accommodate electronic storage
and archiving of procurement
contract files
• Evaluate current file
management practices and
establish format for electronic
archival
• Transition new contracts and
solicitations to new standards
• Review of requirements
completed and management
recommendation submitted for
approval (Mar 2010)
• Process in place and in use for
new solicitations and contracts
Objective: Identify and implement shared services programs with other entities where
beneficial
Manage the preventative, and
break down repair activities for
the City of St. Louis Fire
Department in order to
maximize our building and
system resources while
developing a positive
relationship with the City of St.
Louis and their Fire Department
• Review all current procedures
and training necessary for the
successful repair and
maintenance of fire trucks and
ancillary equipment or systems
• Prepare work areas, recruit and
train mechanic and supervisory
personnel, prepare inventory
and set up procurement and
accounting systems in order to
maintain auditable systems.
• Schedule and complete
inspection, grief and
breakdown repair of fire trucks
and systems
• All fire trucks 90-day PM
inspection completed on time
during FY 2011
• New program contract signed
(Feb 2012)
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