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FY 2013 Operating and Capital Budget - Metro Transit

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Planning & Systems Development plans efficient <strong>and</strong> effective routes <strong>and</strong> operating<br />

schedules for bus <strong>and</strong> light rail service, reports on passenger boardings <strong>and</strong> service miles<br />

<strong>and</strong> hours, operates the <strong>Metro</strong> call center, <strong>and</strong> researches service opportunities <strong>and</strong> trends.<br />

ADA Services administers <strong>and</strong> oversees compliance with transportation provisions of the<br />

Americans with Disabilities Act. The group also administers <strong>and</strong> coordinates the ADA<br />

activities related to <strong>Metro</strong>’s Call-A-Ride paratransit service including certification of<br />

customers as eligible for ADA complementary paratransit service, monitors service to the<br />

disability community, <strong>and</strong> actively participates in community outreach. A Travel Training<br />

Program designed to train disabled customers in the use of <strong>Metro</strong>’s fixed route bus <strong>and</strong> light<br />

rail service is managed by the department.<br />

Operations Administration provides overall management of the <strong>Transit</strong> Operations<br />

functions.<br />

Goals <strong>and</strong> Objectives action plan:<br />

The following pages contain the <strong>Transit</strong> Operations strategies <strong>and</strong> action steps that will<br />

facilitate <strong>Metro</strong> to achieve its goals <strong>and</strong> objectives. Progress in attaining these goals <strong>and</strong><br />

objectives are measured through performance indicators. A list of performance indicators<br />

follows the goals <strong>and</strong> objectives action plans.<br />

<strong>Transit</strong> Operations – Goals <strong>and</strong> Objectives Action Plan<br />

Goal: Deliver a high quality transit experience that is recognized by its customers,<br />

industry peers, <strong>and</strong> regional stakeholders for its excellence.<br />

Objective: Efficiently <strong>and</strong> effectively operate service sectors<br />

Strategy Action Steps Performance Measurements<br />

Improve Rail Operation<br />

Management Information<br />

System (ROMIS) by integrating<br />

with the Supervisory Control<br />

<strong>and</strong> Data Acquisition (SCADA)<br />

system <strong>and</strong> incorporating<br />

• Perform needs assessments for<br />

performance reporting tool<br />

• Analyze current Rail<br />

Operations Management<br />

Information System (ROMIS)<br />

Tool to determine if it meets<br />

• Needs assessment completed<br />

(Jun 2011)<br />

• Determination made if current<br />

ROMIS tool will be modified<br />

or a new tool will be<br />

developed/procured (Jun 2012)<br />

information regarding rail needs<br />

• New specification for tool<br />

system defects which are • Develop specifications for new completed (Dec 2012)<br />

recorded elsewhere<br />

tool or modifications to • New or modified management<br />

existing tool<br />

• Develop or procure new rail<br />

tool complete <strong>and</strong> in use (Dec<br />

<strong>2013</strong>)<br />

operations management tool •<br />

• Implement new or modified<br />

tool to meet needs assessment<br />

75

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