FY 2013 Operating and Capital Budget - Metro Transit

Linking Strategic Plan to Budgets - Both the short and long term strategic plans are the primary
drivers for annual operating and capital budgets. The annual operating and capital budgets reflect
updated short-term goals and objectives identified in the strategic plan by quantifying expected
revenues and expense needed to meet the short-term goals. The Company’s organizational units
play a vital role in achieving these goals. The strategy, steps and performance measures of the
organizational units are documented under the functions and activities of the organizational units
section.
Transit Key Performance Metrics
Our success in meeting our strategic goals and objectives is measured by key performance
indicators. These metrics relate to elements of the system that directly influence our customers or
the financial and operational measures that impact our bottom line. Management’s goal is to
develop business and information systems that provide critical management information regarding
leading indicators to key personnel so corrective or preventive action can be taken as soon as
possible. Lagging indicators are also monitored in order to measure historical results for further
analysis and comparison. Key system performance indicators comparing the FY 2013 targets to
previous years are as follows:
Key Performance Indicators
FY 2013 FY 2012 FY 2011
Target Projection Target Actual
Customer Measures
Passenger Boardings (millions) 45.6 44.7 44.3 43.0
Average Weekday Ridership (thousands) 141.0 138.5 134.7 137.2
Passenger Injuries per 100,000 Boardings 1.5 1.5 2.2 1.3
Customer Complaints per 100,000 Boardings 10.0 13.0 8.0 11.9
Security Incidents per 100,000 Boardings 5.0 7.0 3.0 5.7
Business Measures
Farebox Recovery 20.2% 20.4% 20.0% 20.9%
Operating Expense per Revenue Hour $137.55 $131.25 $132.75 $125.31
Operating Expense per Passenger Boarding $5.48 $5.33 $5.49 $5.13
Subsidy per Passenger Boarding $4.16 $4.03 $4.18 $3.84
Operating Measures
Passenger Boardings per Revenue Mile 1.7 1.7 1.6 1.7
Passenger Boardings per Revenue Hour 25.1 24.6 24.2 24.4
Vehicle Accidents per 100,000 Vehicle Miles 1.2 1.6 1.2 1.6
Unscheduled Absenteeism 3.6% 3.5% 3.6% 3.6%
On-Time Performance 95.0% 94.0% 93.7% 95.2%
The above key performance indicators represent the entire Metro Transit System. Indicators by
mode of transportation or organizational group are detailed within the specific organizational group.
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