User Guide Product(range) - Neopost
User Guide Product(range) - Neopost
User Guide Product(range) - Neopost
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Pos: 78.2 /Bedienungsanleitungen/Geräte spezifisch/Drucker/Error Messages/02a_PAPER_JAM_OR_WRONG_PAPER_WIDTH @ 2\mod_1265617312631_912.doc @ 11275 @<br />
8.4 Error Messages<br />
8.4.1 How to read an error message entry<br />
• Protocol code:<br />
Three digit number that is sent by the printer via the serial interface when this error<br />
occurs.<br />
• Display message:<br />
Text that is shown in the printer display. The text in the display always includes the<br />
error code as reference for the operator.<br />
• Cause:<br />
What caused this error.<br />
• Elimination:<br />
Steps the operator can take to avoid this error.<br />
Protocol<br />
code<br />
Display message<br />
Cause<br />
001 NO PAPER !!<br />
CODE: 01<br />
Elimination • Refill feeder<br />
• Check separation<br />
• Check for paper jam<br />
• Check that paper sensor can<br />
detect the paper when it<br />
enters the printer<br />
• Check paper sensor distance<br />
to material<br />
Timeout because no paper front<br />
edge was detected during printing<br />
• Adjust/teach-in paper sensor<br />
• Check paper sensor in<br />
HARDWARE TEST<br />
• Check paper sensor cable<br />
• Check JP 20, 21 and 22 on<br />
mainboard (only for service<br />
technician)<br />
• Clean paper sensor/ reflector<br />
<strong>User</strong> Manual Version 3.1 101
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