User Guide Product(range) - Neopost
User Guide Product(range) - Neopost
User Guide Product(range) - Neopost
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Pos: 85 /Serviceanleitungen/Geräte spezifisch/Drucker/8.3_Technischer Kundendienst_Printer_specific @ 2\mod_1265189705629_912.doc @ 11240 @<br />
Pos: 86 /Bedienungsanleitungen/Geräte neutral/9.0_Ü1_Consumables and Accessories @ 0\mod_1246022409821_912.doc @ 2022 @ 11<br />
8.6 Technical Support<br />
If you experience technical issues or problems that aren’t mentioned or solved in this <strong>User</strong><br />
Manual, please contact your local authorized <strong>Neopost</strong> dealer.<br />
Please prepare the following information about your device:<br />
• Exact name of the device (label plate).<br />
• Serial number and year of manufacture (label plate).<br />
• Occasionally: The installed firmware version of the device (will be displayed during<br />
the machine initialization, after switching the device on).<br />
• Occasionally: Information about PC software used in connection with the device.<br />
• General information about peripheral devices (conveyors, dryers, feeders, etc.).<br />
• A detailed description of all failures and error messages.<br />
• Setting dump. The setting dump will help the <strong>Neopost</strong> support determining the cause<br />
of a problem. Please see the description for SETTING DUMP, on page 75.<br />
• Input buffer dump. Please see the description for INPUT BUFFER DUMP, on page 76.<br />
• Print file of the print job that causes the problem. Please see chapter 11.7, on page<br />
143 for an instruction on how to create a print file.<br />
• Print samples showing the problem.<br />
• The database used for the print job.<br />
<strong>User</strong> Manual Version 3.1 125
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