User Guide Product(range) - Neopost
User Guide Product(range) - Neopost
User Guide Product(range) - Neopost
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11.4 How to test the Ethernet connectivity<br />
Using the „ping“ command in the Windows Command Prompt, is an easy way to test the<br />
Ethernet connectivity of the printer. With this command you can test if the printer is<br />
correctly recognized via the Ethernet connection. To test the Ethernet connectivity perform<br />
the following steps.<br />
1. Check the<br />
IP address of<br />
the printer<br />
• To test the Ethernet connectivity of the printer you need the exact<br />
IP address which the printer uses.<br />
• To check the printer’s IP address got to the printer menu:<br />
SERVICE > CONFIGURAT. INFO<br />
• Note down the printer’s IP address.<br />
2. Open the<br />
Windows<br />
command<br />
prompt<br />
• On your PC select START > All Programms > Accessories ><br />
Command Prompt<br />
• Or type “cmd” in the search box of the Windows Start menu.<br />
• The Command prompt will open.<br />
3. Use the<br />
“ping”<br />
command<br />
• Type<br />
ping “IP address printer”<br />
into the Command prompt and hit the Enter key. For “IP address<br />
printer” type the exact IP address of your printer.<br />
• For example<br />
ping 192.168.50.218<br />
4. Ethernet<br />
connectivity is<br />
working<br />
properly<br />
• If the printer is correctly recognized in your network you will get<br />
the following reply in the command prompt.<br />
Figure 62: Command Prompt reply OK<br />
The reply from the printer is independent from the<br />
Online/Offline status of the printer. If configured<br />
correctly, the ping reply will be Ok either if the printer<br />
is OnlinTCP or Offline<br />
<strong>User</strong> Manual Version 3.1 137
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