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Seth Godin<br />

figured out how to get way over to the edge of both service<br />

and pricing – with a business that was also profitable.<br />

Archie McPhee did it in retail with their product selection.<br />

Starbucks determined how to redefine what a cup of<br />

coffee meant (in a way very different from the way JetBlue<br />

delivered their innovation).<br />

It’s not the tactics or the plan that joins the Purple Cow<br />

products together. It’s the process organizations use to<br />

discover (intentionally or accidentally) the fringes that<br />

make their products remarkable.<br />

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