G4S Annual Report and Accounts 2011

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Overview Strategic review Performance Strategic review Strategy for growth 1 Drive outsourcing in key markets Lincolnshire Police In December 2011, G4S was selected to provide a broad range of services to Lincolnshire Police – the first contract of its kind to be awarded by a British Police Authority. The services range from HR to finance, and from custody services to fleet management. G4S was selected from an original 160 bidders. The contract runs from April 2012 and is worth at least £200m over the next ten years. In total the Authority expects to make around £28m in savings over the life of the contract. It is part of a framework agreement for an additional 10 police forces which should lead to similar outsourcing from a number of other police authorities. Our objectives and strategy G4S uses its expertise in key services, sectors or countries to offer comprehensive solutions addressing multiple customer needs. For example, G4S can serve international customers across different markets by exporting its government expertise to new countries, implementing its cash solutions model across multiple countries and using its global risk management and security capabilities to protect customer assets. By leveraging its capabilities across operating segments, G4S can effectively expand its presence and drive outsourcing in the markets in which it operates. Our aim is to assist our customers in achieving one or more of their business objectives: uu Increase their revenues uu Manage their costs uu Manage their risks uu Protect their critical assets uu Improve the service they deliver to their customers Our approach and progress Pioneering outsourcing In addition to the Lincolnshire Police contract mentioned above, G4S has been a pioneer in the outsourcing of security for many areas such as the design and management of private prisons (see page 30 for HMP Birmingham case study), electronic monitoring of offenders , prisoner escorting and integrated ATM contracts to name but a few. Government partnerships We believe that government outsourcing is a long-term source of growth as public sector spending remains under pressure and governments turn to the private sector to provide a number of outsourced services. Government contracts, which represented around 27% of G4S’s revenue in 2011, tend to be long-term strategic partnerships with recurring revenues. G4S provides outsourcing services to governments in the areas of prisons, prisoner escorting, electronic monitoring of offenders, back-office and custody suite services for police forces and integrated facilities services for key government locations. We believe that government outsourcing will continue to be a key trend for the security industry and related sectors. 14 G4S plc Annual Report and Accounts 2011
Governance Financial statements Shareholder information Outlook Currently one of the most significant opportunities for outsourcing is in the UK, where the pipeline for further government outsourcing remains strong, particularly in areas such as prisons, police, health and the Department for Work and Pensions. In the longer term we believe there will be further opportunities to drive outsourcing in developing markets based on the expertise we have demonstrated in the UK and elsewhere. Case study Ministry of Justice, UK In 2011, the Ministry of Justice consolidated a number of facilities services contracts into two regional contracts. G4S was awarded the contract to provide more than 150 maintenance, catering, cleaning, security and energy management services to over 340 court, tribunal and administration buildings across the Midlands, Wales and the North of England. G4S will employ around 800 staff to fulfil the contract, the majority of whom will be transferred from existing service providers. The contract builds on the company’s position as the UK’s fastest growing facilities services provider. G4S’s commitment to industry and professional standards, partnering and continuous improvement was a key factor in securing this new contract. G4S plc Annual Report and Accounts 2011 15
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