G4S Annual Report and Accounts 2011

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Overview Strategic review Performance Performance Divisional review Secure solutions The secure solutions business provides a broad range of solutions to commercial and government customers. Secure solutions uses its risk management, security and sector expertise to encourage greater outsourcing of the security needs of customer facilities in sectors such as ports, airports, retail, financial institutions and oil and gas, and for government departments such as justice, police, health, foreign affairs and border control. Secure solutions accounted for 83% of G4S’s revenue and 76% of PBITA in 2011. Services The secure solutions segment covers a wide range of security services, including: uu Manned security services – trained and screened security officers uu Security systems – including access control, CCTV, intruder alarms, fire detection, video analytics and security and building systems integration technology uu Monitoring and response services – key holding, mobile security patrol and response services and alarm receiving and monitoring facilities uu Secure facilities services – integrated facilities services for entire sites or estates for commercial customers and governments uu Risk management and consultancy services – risk management consultancy services including mine detection and clearance services uu Electronic monitoring of offenders – electronic tagging and monitoring of offenders at home or in the community uu Police services – back office functions for police forces, support for front-line policing including the provision of custody suite services and forensic medical services uu Management of juvenile and adult custody centres – the management of all aspects of the facility. Similar centres are also used for the detention of asylum seekers uu Prisoner escorting – the transportation of prisoners and asylum seekers between courts, police stations and custody centres Contracts and relationships G4S has a very diverse contract portfolio not dependent on any particular customer or sector. The duration of contracts also varies – from high profile annual events such as Wimbledon and the Dubai Grand Prix to 25-year private prison contracts. However, even when the contract terms are short, in practice many relationships become long term and result in contracts being renewed year after year. This is demonstrated in our customer retention rates which average above 90% across most regions. 2011 secure solutions revenue by customer type % 8 9 1 7 6 5 4 3 2 1 Government 32% 2 Major corporates and industrials 29% 3 Financial institutions 9% 4 Private energy and utilities 8% 5 Retail 6% 6 Ports and airports 5% 7 Consumers 5% 8 Transport and logistics 3% 9 Leisure and tourism 3% 28 G4S plc Annual Report and Accounts 2011
Governance Financial statements Shareholder information 83% 76% of group turnover in 2011 of group PBITA in 2011 Strategy We aim to: uu Use our expertise and geographic presence to differentiate our business uu Drive outsourcing and minimise commoditisation of traditional security services uu Offer an integrated security solution to customers Key operational highlights uu Continued strong growth in developing markets uu Excellent new contract momentum uu Maintained secure solutions margin in a difficult environment Risks and mitigation A full summary of the key risks and mitigations for the secure solutions business can be found in the group risk assessment and management processes section on pages 42 and 43. KPIs Secure solutions continued its strong performance in 2011, with organic growth of 5% and margins maintained at 7% overall. Turnover* – secure solutions £m 3,504 Organic growth – secure solutions % 8.7 4,736 2007 2008 2009 2010 2011 8.6 5,668 3.5 5,892 2007 2008 2009 2010 2011 2.8 6,221 5.1 PBITA* – secure solutions £m 388 411 437 317 235 2007 2008 2009 2010 2011 PBITA margin – secure solutions % 6.7 6.7 6.8 7.0 7.0 *2010 and 2011 at 2011 exchange rates and adjusted for divested and discontinued businesses. 2007–2009 as reported. 2007 2008 2009 2010 2011 G4S plc Annual Report and Accounts 2011 29
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G4S Annual Report and Accounts 2011

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