Swift Owner's Handbook - Swift Group

Useful InformationOWNERS CLUBThe Owners Club is a completelyindependent organisation run for the benefitof the caravan owners. They have numerousrallies during the year in various parts of thecountry and every third year there is a‘Works Rally’ where owners have theopportunity to visit the factory. Apart fromthe friendliness and companionship the Clubgenerates it is also actively engaged incharity work for those less fortunate thanourselves. The address of the Secretary ofthe Owners Club can be obtained fromSupercare (SML Ltd), Tel: 01482 875740.SPARES AND AFTER SALESSUPERCARE (SML LTD)There are numerous items available fromyour dealer ranging from door catchesthrough to spare wheels and touch-uppaints. Please note that all after salesenquiries must be directed through yoursupplying dealer. The after sales service atthe factory is geared to support our dealernetwork as is the service provided byappliance manufacturers.In the interest of safety, replacement partsfor an appliance shall conform to theappliance manufacturers specifications andshould be fitted by them or their authorisedagents.Note: Please remember to quote chassis106number when ordering any items from yourdealer.Spares and After SalesSupercare (SML Ltd)Dunswell RoadCottinghamEast Yorkshire HU16 4JXTel: 01482 875740Fax: 01482 840082Customer CareTel: 01482 875740Fax: 01482 840861NOTE:The times for contacting Customer Care bytelephone are:9am to 4pm Monday to Thursday.9am to 12.45pm Friday.Swift Group Websitewww.swiftleisure.co.ukSwift Group E-Mail Enquiryenquiry@swiftleisure.co.ukREPAIR FACILITIESShould you be unfortunate enough to suffera major accident with your caravan it iscomforting to know that we have acompletely separate repair shop facilitywhere their fully trained experts will undertake all types of major damage repair work.Repairs of a minor nature should be referredfirst to your local dealer.FACTORY TOURSThe ultra modern Northmoor productioncomplex at the heart of the Group’smanufacturing facilities is now open to thepublic, offering you a unique opportunity tosee how the caravans are produced.The tours operate on a Tuesday andThursday between the beginning of April andthe end of September (excluding factoryholidays).A programme of activities has been createdto make the tour an interesting day out. Youwill be met at the Group’s purpose builtLearning Centre and shown a shortcorporate video before being given a slidepresentation covering our completemanufacturing process. Professional TourGuides will then take you and your partyaround the Northmoor complex whichfeatures state of the art technology.Headsets are supplied so that you hearevery word your guide says. The tourfinishes at the Group’s after sales facilitywhich holds parts for caravans up to 20years old.Taking part in the tour is by prior bookingonly and there is a small charge for adultsand children over sixteen.To reserve a place, you can complete thebooking form enclosed with your newcaravan or alternatively, arrangements canbe made through any Dealer.