Highway Maintenance Response Time Standards

Maryland DOTDraft1/28/03Revised Response GuidelinesAfter Hours Signal Emergencies and MalfunctionsAfter normal working hours response to traffic control signal, intersection control beacon and warning beaconemergencies and malfunctions will be performed in the following manner:• Traffic control signal timing calls will be verified via remote computer reporting capability, if available.-- If verified, the traffic control signal will be placed on fixed time operation until the next regular shift.This next regular shift will subsequently respond on-site to perform any needed repairs.-- If unable to verify, immediate on-site response will perform any needed repairs.-- If repairs require contractual assistance, these repairs will be scheduled at the earliest possible datethrough bidding or area-wide contracts.• On flashing operation calls will not be responded upon from 12 a.m. until 6 a.m.-- Calls received on Monday through Friday will be responded to on-site by the next regular shift toperform any needed repairs.-- Calls received on either Sunday or Saturday will be responded on-site by beeper personnel from 6 a.m. to12 a.m.• Lamp outage calls will not be responded upon from Monday to Friday, 12 a.m. until 6 a.m., and all day onSunday and Saturday.• Complete outage calls received will be verified via remote computer reporting capability, if available.-- If verified, immediate response will be made on-site to perform any needed repairs.-- If unable to verify, police will be requested to verify the call before any response on-site to perform anyneeded repairs.• Cabinet knockdowns will be placed back into full color operation. Ancillary repairs to detection andinterconnection may be accomplished by the end of next regular shift.-- If repairs require contractual assistance, these repairs will be scheduled at the earliest possible datethrough bidding or area-wide contracts.