Highway Maintenance Response Time Standards

information representatives to help issue news updates to the news media, governmentofficials and others. The Backup person or persons will be designated as needed.All public announcements must be cleared through the Joint Information Center atthe SEOC to ensure the public and others receive accurate and consistent information.Public Information and Outreach Customer Service Center: The customer servicerepresentatives are to staff the Customer Service Center in Central Office to handleincoming calls requesting information and assistance, being careful to issue only thenews that has been approved by SEMA’s Joint Information Center. Backup personswill be called to replace them and help as needed.Other MoDOT Unit Directors and Division Heads: Other MoDOT unit directors anddivision heads will work in their respective offices until called upon and directed toprovide assistance as needed. Backups will be as designated by them.48 Incident Response Plan