Highway Maintenance Response Time Standards

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Attachment A: Maintenance Response Time SurveyAASHTO Research Advisory Committee ListservWisconsin Department of Transportation RD&T – December 6, 2004AlabamaRespondent: Stacey Glass [Assistant State Maintenance Engineer, Management & Training]; 334-242-6277;glasss@dot.state.al.us.Alabama DOT does not have response time standards.AlaskaRespondent: Frank Richards [Statewide Maintenance & Operations Engineer]; 907-465-3906;frank_richards@dot.state.ak.us.We do not have response time standards in Alaska. Please send me the results of your survey though so I can seewhat others states do have.ArizonaRespondent: Linda Anestasi; LAnestasi@azdot.gov.We have the following response times standards for incidents: when someone from maintenance acknowledges anincident (calls in after being called or paged) to our Traffic Operations Center (TOC); then when they arrive at thescene of the incident (they call again and give us a status); and then when the scene of the incident is cleared (theycall again and let the TOC know that all lanes are open).In rural areas the time to acknowledge is 15 minutes, 60 minutes to respond and 120 minutes to close the incident. Inthe Phoenix metro areas, the times are 10 minutes to acknowledge, 30 minutes to respond and 120 minutes to close.We have three levels of incidents. To summarize:* Level 3 is debris on the road, a car stalled on the shoulder, or a dead animal on the side of the road, etc. thatdoes not interfere with the flow of traffic.* Level 2 can be an accident, or a lane closure - construction or anything that interrupts the flow of traffic.* Level 1 is the highest level including fatalities, complete freeway closures, ramp to ramp freeway closures,impedes the flow of traffic, or in some instances stops it completely, even in the case of a snow packed roadthat is impassable.If any of our incidents take longer than four hours to close or clear -- that incident requires a debriefing where wehave a meeting with the maintenance organization and district involved, DPS and TOC. No one likes to have fourhourdebriefings so that's a good incentive to get things done and cleared on time. Lots of times it is out of ourcontrol however, like waiting for a coroner's report, or for another agency to arrive, etc.ArkansasRespondent: Ruth Foggo; Ruth.Foggo@arkansashighways.com.Arkansas does not have response time standards for emergency maintenance operations.CaliforniaRespondent: Len Nelson [Division of Maintenance- Emergency Operations and Maintenance Safety Branch]; 916-654-6723; len_nelson@dot.ca.gov.Does your state have response time standards for emergency maintenance operations?Other than for incident response, the answer is basically no. We do classify responsive maintenance tasks intothree basic time categories; emergency or urgent, quick, and ordinary or routine. For example, a downed stopsign or malfunctioning traffic signal would fall into the "emergency or urgent" category (requiring animmediate response, including the use of overtime or callouts), whereas a broken guide sign may be more of a"quick" task. "Routine" tasks would include litter retrieval, highway sweeping operations, etc.2. What operations are covered by the standards? Please list or attach pertinent documents, if available.While we do not technically have "time response" standards for emergency maintenance operations, we haveestablished a performance goal for Maintenance accident/incident response. Our Maintenance forces typicallyrespond to highway incidents at the behest of the California Highway Patrol (CHP) to provide traffic controlsand/or debris removal/load salvage.3. What are the response times established for each operation? Please list or attach pertinent documents, if available.The established performance goal is that Maintenance employees will respond to all highway incidents within30 minutes of notification/callout.Thanks for giving us the opportunity to respond. If you have any additional questions, or require any additionalinformation, please feel free to contact me via e-mail or by telephone.
Attachment A: Maintenance Response Time SurveyAASHTO Research Advisory Committee ListservWisconsin Department of Transportation – December 6, 2004ColoradoRespondent: Wayne Lupton; Wayne.Lupton@DOT.STATE.CO.US.Colorado DOT does not have response time standards for emergency maintenance operations.ConnecticutRespondent: David Kilpatrick [Research Engineer]; David.Kilpatrick@po.state.ct.us.Connecticut's Maintenance Director, Mr. Chuck Drda, has answered your survey question regarding "ResponseTime Standards" by responding to Ms. Valerie Kalhammer, Program Manager for Transportation OperationsAmerican Association of State Highway & Transportation Officials, Oct. 18 request. He provided the followingresponse:CONNDOT has a goal of one hour response time for all highway incidents. Response times have been trackedfrom the initial contact until DOT personnel arrive on scene. The average response time is 45 minutes.However, this goal is not always achieved. Our field staff are required to live within a 15 mile radius of theirassigned maintenance facility which ensures a short commute. Also, note that Connecticut is a relatively smallstate therefore, the response area of each facility is in close proximity to the garage.DelawareRespondent: Donald Weber; DWeber@mail.dot.state.de.us.We don't have response times dictated however there are conditions that we do provide an immediate dispatch ofcrews to attend to (such as incidents, a signal failure, downed stop sign etc.). Because of our size we are able torespond fairly quickly to most locations (we are only 90 miles long by 45 miles wide). Hope this assists.District of ColumbiaRespondent: James Austrich [Chief, Roadway Operations Patrol Branch- District Department of Transportation];202-671-1494; james.austrich@dc.gov.DDOT does have response standards of 24 hours or less for emergency maintenance operations, such as stop signs,attenuators, traffic signal failures, potholes and incidents.HawaiiRespondent: Kelly Sato; Kelly.Sato@hawaii.gov.Hawaii DOT Highways Division does not have a response time standard for emergency maintenance operations.IdahoRespondent: Greg Laragan [Assistant Chief Engineer- Operations]; 208-334-8535; glaragan@itd.state.id.us.Although the Idaho Transportation Department has dispatch notification requirements for such things as damagedstop signs and inoperable traffic signals, we have nothing that amounts to a performance measure or standard.Chart below provided by: Dave Jones [Maintenance Engineer]; 208-332-7893; Dave.Jones@itd.idaho.gov.(From: Idaho Transportation Department Maintenance Manual, Chapter 300 [Traffic Services], Fig. 301.0-A:http://www.itd.idaho.gov/manuals/Online_Manuals/Maintenance/index.htm.)2
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Incident Response Process(Cont.)Not
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STANDARD QUESTIONS TO BE ANSWEREDWH
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PRIORITIES AREGUILDELINES AND MAYBE
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FIRST RESPONDER CHECKLIST1. What is
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6. Transfer of Incident Command:As
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Chief Engineer: The Chief Engineer
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DRAFTProgram Update Instructions: A
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DRAFTAnother consideration for this
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DRAFTGiven this scenario, an aggres
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DRAFTSingle Course Overlays includi
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DRAFTTwo corrective maintenance ini
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DRAFTFive percent of the entire sys
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DRAFTGuide railPreventive Maintenan
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DRAFT2) The desirable design life f
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DRAFTTable 2 Target Operations Main
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DRAFTAPPENDIX BMaintenance and Oper
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DRAFTFigure 3. Distribution of 2003
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DRAFTFigure 5. Distribution of 2004
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DRAFTAPPENDIX CContact ListActivity
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TPW - Winter Maintenance StandardsR
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(ODOT) to have been aware of the po
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Highway Maintenance Response Time Standards

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