Highway Maintenance Response Time Standards

3. Prioritizing Incident Response:Once the incident situation has been evaluated, a determination should be made on the responsepriority of the incident based on established priority levels.PRIORITY 1: Urgent. Respond as soon as possible (day or night, weekends orholidays), suspending other lower priority work, if necessary. May represent animmediate hazard to the public.PRIORITY 2: Repair should be accomplished as soon as practical during normalworking hours, but only after Priority 1 repairs are completed.PRIORITY 3: Repair should be accomplished with a higher urgency than routinemaintenance.PRIORITY 4: Not urgent. Normally considered routine maintenance.The following priority listing has been established as a guideline for districts to use whenresponding to incidents. Deviations from these response priorities should be documented withreasons for not following the established guidelines. Individual responders must be allowed toexercise discretion and good judgment, based on existing conditions and circumstancessurrounding the incident.An incident may require response at all four priority levels with only a portion of the work beingemergency in nature. EXAMPLE: A large accident with significant structural damage to abridge, a light pole knocked down off the roadway, a guide sign knocked down and damage tolandscape plantings.36 Incident Response Plan