Guidelines for Preparing DoD Pest Control Contracts Using ...

February 1997AFPMB TIM #39GPWS-QA Guideare followed and safety procedures are practiced. After the work is completed, spot checks will be madeto ensure the entire facility was treated, trenches and holes have been properly filled, and other clean uprequirements are completed. Pest management records will be inspected for each treatment at the end ofthe month when the invoice is received, and spot checks will be made during the month as required toverify these records are routinely being completed within 24 hours of performance. Verify that warrantypaperwork is complete and submitted prior to payment for each service.a. Work Evaluation. Quality of work will be evaluated each time work is inspected. An overallgrade for quality of work will be assigned at the final inspection of each treatment. When determining theoverall quality of work grade, the QAE must carefully consider the total scope of work required andsubjectively judge whether it has been substantially completed by the Contractor without an inordinateamount of rework being required. Generally, the QAE should grade a treatment satisfactory overall forquality of work if there has been no willful departure from the contract, there is no omission of essentialwork, and essentially 95% or more of the total work has been completed without rework being required.If overall quality of work for a delivery order is considered unsatisfactory, timeliness must also beconsidered unsatisfactory.b. Evaluation Work Sheets. A grade of either satisfactory (S) or unsatisfactory (U) and a briefdescription of any noted defects will be recorded on the attached EVALUATION WORK SHEET eachtime the work is inspected. A separate work sheet will be used for each delivery order. Provide copiesof all negative EVALUATION WORK SHEETs to the Contractor.c. Call Backs. Rework will always be required and must be completed by the Contractor within 24hours unless delays were requested by building occupants. Each treatment selected for rework will beinspected and appropriate notations made on the EVALUATION WORK SHEET.9. Analysis of Results. At the end of the month, the QAE will summarize the overall grades assigned forall delivery orders completed during the month, and calculate observed defect rates (ODRs) for each ofthe work requirements using the following formula:ODR = Number of unsatisfactory overall grades x 100Total number of treatments inspectedFor example:Number of unsatisfactory overall grades for timeliness = 1Number of delivery orders inspected = 4ODR for timeliness = 1 ÷ 4 x 100 = 25%QA-22