Guidelines for Preparing DoD Pest Control Contracts Using ...

February 1997AFPMB TIM #39GPWS-QA Guideb. Not applicable for unscheduled services.8. Evaluation Proceduresa. Each selected scheduled service must be inspected by the QAE while the work is in progress, orat some point shortly after scheduled completion. Work quality will be considered unsatisfactory if the flypopulation exceeds the specified control level. In most all instances, where the quality of work isconsidered unsatisfactory, timely service will also be considered unsatisfactory. Pest management recordsfor each sampled service will be inspected at the end of the month when the invoice is received; spotchecks will be made during the month as required to verify records are routinely being completed within24 hours of performance.(1) Evaluation Work Sheets. Grades of either satisfactory (S) or unsatisfactory (U) will berecorded on the attached EVALUATION WORK SHEET for each work requirement. To avoidconfusion, a separate work sheet will be used for each scheduled service frequency, and for unscheduledservices. A brief but complete description of any noted defects will be provided and retreatmentinformation will be recorded, if appropriate. Any observed violations of regulations or contract standards,such as pesticides not being applied per label instructions, preparation instructions not being provided tobuilding monitors, etc., should be recorded in the remarks column. Provide copies of all negativeEVALUATION WORK SHEETs to the Contractor.(2) Unscheduled Inspections. Unscheduled inspections may be conducted on any servicelocation, but should be limited to those where control problems would normally be expected or have beennoted previously. Unscheduled inspections should be documented on a separate EVALUATIONWORK SHEET from that used for planned sampling.(3) Validated Customer Complaints. The QAE will validate each customer complaint receivedon the standard customer complaint form. Normally, site visits will be required to validate complaints.(4) Call Backs. Retreatments for control failures will almost always be required and must beQA-51