Guidelines for Preparing DoD Pest Control Contracts Using ...

February 1997AFPMB TIM #39GPWS-QA Guidea. Each selected scheduled service must be inspected by the QAE while the work is in progress, orat some point shortly after scheduled completion. Work quality will be considered unsatisfactory if thepopulation of an ornamental or turf pest exceeds the specified control level. In most all instances, wherethe quality of work is considered unsatisfactory, timely service will also be considered unsatisfactory. Pestmanagement records for each sampled service will be inspected at the end of the month when the invoiceis received; spot checks will be made during the month as required to verify records are routinely beingcompleted within 24 hours of performance.(1) Evaluation Work Sheets. Grades of either satisfactory (S) or unsatisfactory (U) will berecorded on the attached EVALUATION WORK SHEET for each work requirement. To avoidconfusion, a separate work sheet will be used for each pest being controlled, and for unscheduledservices. A brief but complete description of any noted defects will be provided and retreatmentinformation will be recorded, if appropriate. Any observed violations of regulations or contract standards,such as pesticides not being applied per label instructions, preparation instructions not being provided tobuilding monitors, etc., should be recorded in the remarks column. Provide copies of all negativeEVALUATION WORK SHEETs to the Contractor.(2) Unscheduled Inspections. Unscheduled inspections may be conducted on any servicelocation, but should be limited to those where control problems would normally be expected or have beennoted previously. Unscheduled inspections should be documented on a separate EVALUATIONWORK SHEET from that used for planned sampling.(3) Validated Customer Complaints. The QAE will validate each customer complaint receivedon the standard customer complaint form. Normally, site visits will be required to validate complaints.(4) Call Backs. Retreatments for control failures will almost always be required and must becompleted by the Contractor within 24 hours of notification unless delays were requested by buildingoccupants. Each site retreated will be inspected by the QAE to ensure the proper level of control hasbeen achieved and the EVALUATION WORK SHEET will be annotated accordingly.QA-58