Guidelines for Preparing DoD Pest Control Contracts Using ...

February 1997AFPMB TIM #39GPWS-QA Guideprogress to ensure the Contractor is complying with all requiredcontractual and regulatory provisions, such as pesticide label instructions, personnel requirements, etc.a. Work Evaluation. When determining the overall quality of work grade to be assigned for eachdelivery order, the QAE must carefully consider the total scope of work required and subjectively judgewhether it has been substantially completed by the Contractor without an inordinate amount of reworkbeing required. Generally, the QAE should grade a delivery order satisfactory overall if there has been nowillful departure from the contract, there is no omission of essential work, and essentially 95% or more ofthe total work has been completed. If overall work quality for a delivery order is consideredunsatisfactory, timeliness must also be considered unsatisfactory.b. Evaluation Worksheets. Quality of work will be evaluated at each inspection and a brief, butcomplete, description of any defects will be recorded on the attached EVALUATION WORK SHEET.A separate EVALUATION WORK SHEET will be filled out for each service. At the final inspection ofeach delivery order, overall grades will be assigned to the work requirements for the overall performanceof the work in the delivery order. Copies of all negative EVALUATION WORK SHEETs will beprovided to the Contractor.c. Call Backs. Rework will normally always be required. Record all appropriate reworkinformation on the EVALUATION WORK SHEET.9. Analysis of Results. At the end of the month, the QAE will summarize the overall grades assigned forall the delivery orders completed during the month, then calculate observed defect rates (ODRs) for eachof the work requirements using the following formula:ODR = Number of unsatisfactory overall grades x 100Total number of services inspectedFor example:QA-72