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xoEPC - Jan Mendling

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238 A. Errors found with <strong>xoEPC</strong><br />

Shop<br />

papers<br />

are to<br />

be printed<br />

from order<br />

Notification<br />

and order<br />

assigned<br />

to one<br />

another<br />

Print<br />

log is<br />

created<br />

Shop Credit Credit<br />

Notification<br />

Technical<br />

papers limit<br />

limit<br />

papers<br />

findings<br />

are to check check<br />

are to<br />

are to<br />

be printed is to is to<br />

be printed<br />

be entered<br />

from notification be performed be manually performed automatically<br />

Notification<br />

Printing<br />

Notification<br />

is printed<br />

Technical<br />

findings<br />

are entered<br />

Entry<br />

of Technical<br />

Findings<br />

Warranty<br />

is to<br />

be checked<br />

Maintenance<br />

notification<br />

is assigned<br />

to the<br />

existing maintenance order<br />

Measurement<br />

doc.<br />

should<br />

be created<br />

for notif.<br />

Service<br />

notification<br />

download<br />

is performed<br />

Credit/<br />

debit<br />

memo<br />

is granted<br />

Contract<br />

is created<br />

Debit<br />

Memo<br />

Request<br />

Processing<br />

Service<br />

Service notification<br />

requirement data<br />

arose is to<br />

be processed<br />

Service<br />

Notification<br />

Creation<br />

and Processing<br />

Service<br />

Service Service<br />

Notification order<br />

order notification Notification<br />

is to should<br />

is created is being is completed<br />

be billed be created<br />

in background processed<br />

directly from service notification<br />

Credit/<br />

debit<br />

memo<br />

request<br />

is rejected<br />

OR-split ANDjoin<br />

mismatch<br />

Notification<br />

is to<br />

be archived<br />

Figure A.15: Customer Service – Repairs Processing at Customer (Field Service) – Service<br />

Notification (reduced size 6)<br />

Notification<br />

Archiving<br />

Archiving<br />

carried<br />

out<br />

Completion<br />

of Hotline<br />

call

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