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xoEPC - Jan Mendling

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328 B. EPCs not completely reduced<br />

Shop<br />

papers<br />

are to<br />

be printed<br />

from order<br />

Notification<br />

and order<br />

assigned<br />

to one<br />

another<br />

Print<br />

log is<br />

created<br />

Shop Credit Credit<br />

Notification<br />

Technical<br />

papers limit limit<br />

papers<br />

findings<br />

are to check check<br />

are to<br />

are to<br />

be printed is to is to<br />

be printed<br />

be entered<br />

from notification be performed be manually performed automatically<br />

Notification<br />

Printing<br />

Notification<br />

is printed<br />

Technical<br />

findings<br />

are entered<br />

Entry<br />

of Technical<br />

Findings<br />

Warranty<br />

is to<br />

be checked<br />

Maintenance<br />

notification<br />

is assigned<br />

to the<br />

existing maintenance order<br />

Contract<br />

is created<br />

Service<br />

requirement<br />

arose<br />

Service<br />

Notification<br />

Creation<br />

and Processing<br />

Service<br />

notification<br />

data<br />

is to<br />

be processed<br />

Measurement Service<br />

Service Service<br />

doc. order<br />

order notification<br />

should should<br />

is created is being<br />

be created be created<br />

in background processed<br />

for directly notif. from service notification<br />

Notification<br />

is to<br />

be archived<br />

Notification<br />

Archiving<br />

Archiving<br />

carried<br />

out<br />

Notification<br />

is completed<br />

Figure B.13: Customer Service – Repairs Processing in Service Center (Inhouse) – Service<br />

Notification (reduced size 6, sound)

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