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xoEPC - Jan Mendling

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Technical<br />

findings<br />

are entered<br />

Measurement<br />

doc.<br />

should<br />

be created<br />

for notif.<br />

Material<br />

withdrawal<br />

is to<br />

be posted<br />

5) OR-OR-<br />

XOR Delta<br />

Material<br />

is issued<br />

Notification<br />

is printed<br />

Goods<br />

Movements<br />

Service<br />

order<br />

to be<br />

created<br />

for service notification<br />

Goods<br />

issue<br />

is posted<br />

Material<br />

is not<br />

available<br />

Service<br />

requirement<br />

arose<br />

Service<br />

Notification<br />

Service<br />

notification<br />

data<br />

is to<br />

be processed<br />

Service<br />

Credit Credit<br />

Service<br />

order<br />

limit limit Archiving<br />

order<br />

should<br />

check check carried<br />

is created<br />

be created<br />

is to is to out<br />

in background<br />

manually<br />

be performed be manually performed automatically<br />

Risk/<br />

Credit<br />

Management<br />

Completion<br />

Purchase<br />

Material Operations<br />

confirmations Services requisition Maintenance<br />

reservation and Order<br />

of time are to without order<br />

can be Must<br />

to be be entered source is printed<br />

withdrawn Be Confirmed<br />

created using time sheet of supply created<br />

Retrograde<br />

withdrawal<br />

to be<br />

posted<br />

Contract<br />

is created<br />

Capacity<br />

load<br />

is updated<br />

Service<br />

Order<br />

Completion<br />

Confirmation<br />

Terms<br />

of credit<br />

have<br />

changed<br />

1) OR-split<br />

XOR-join<br />

mismatch<br />

Actual<br />

Working<br />

costs<br />

Technical<br />

hours<br />

are updated<br />

findings<br />

data<br />

to maintenance<br />

are entered<br />

was analyzed<br />

order<br />

7) AND might<br />

not get control<br />

from OR<br />

Change<br />

to terms<br />

of credit<br />

refused<br />

Order<br />

Should<br />

Be Technically<br />

Completed<br />

Settlement<br />

and Completion<br />

Sales<br />

Customer<br />

and Distribution<br />

release<br />

Document<br />

order<br />

Must<br />

received<br />

Be Created for Service Notification<br />

8) AND might<br />

not get control<br />

from OR<br />

Default<br />

values<br />

for service<br />

product<br />

are maintained<br />

Maintenance<br />

order<br />

is confirmed<br />

completely<br />

Maintenance<br />

order<br />

is partially<br />

confirmed<br />

Open<br />

Maintenance<br />

Capacity Open<br />

purchase<br />

order Archiving<br />

requirement material<br />

requisitions<br />

is completed carried<br />

records reservations<br />

for non-stock<br />

with<br />

out<br />

are deleted are deleted<br />

material are deleted<br />

time reference<br />

Service<br />

Service order<br />

product to be<br />

exists created<br />

from sales order item<br />

9) AND might<br />

not get control<br />

from OR<br />

Document<br />

blocked<br />

due to<br />

legal<br />

control<br />

Individual<br />

operations<br />

are confirmed<br />

4) AND might<br />

not get control<br />

from XOR<br />

Transfer<br />

order<br />

item<br />

is confirmed<br />

Contract<br />

is created<br />

Repair<br />

Order<br />

Quotation<br />

is monitored<br />

Generate<br />

sales<br />

order-related<br />

billing<br />

document<br />

Goods<br />

issue<br />

is posted<br />

Difference<br />

is settled<br />

on srce<br />

bin location<br />

External<br />

sales<br />

force/<br />

customer<br />

complaint is to be created<br />

Sales<br />

document<br />

Contract<br />

is to<br />

is valid<br />

be created<br />

for the quality notification<br />

Order<br />

generated<br />

and delivery<br />

opened<br />

Goods<br />

issue<br />

blocked<br />

for export<br />

Difference<br />

has been<br />

posted<br />

to interface<br />

Customer<br />

Complaint<br />

Quotation<br />

items<br />

are rejected<br />

Delivery<br />

and Transportation<br />

Material<br />

is removed<br />

from<br />

stock<br />

Warehouse<br />

Management<br />

6) XOR-split<br />

AND-join<br />

mismatch<br />

Inventory<br />

management<br />

posting<br />

already<br />

carried out<br />

Defect<br />

requires<br />

manual<br />

quality<br />

notification<br />

Delivery<br />

is to<br />

be created<br />

Legal<br />

control<br />

data<br />

is processed<br />

Goods<br />

movement<br />

is posted<br />

3) AND might<br />

not get control<br />

from XOR<br />

2) AND might<br />

not get control<br />

from XOR<br />

Figure A.16: Customer Service – Repairs Processing in Service Center (Inhouse) (reduced<br />

size 12)<br />

Declarations<br />

transmitted<br />

Billing<br />

Bil.<br />

doc.<br />

is released<br />

for billing<br />

Delivery<br />

is relevant<br />

for billing<br />

Billing<br />

document<br />

is monitored<br />

239

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