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xoEPC - Jan Mendling

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Order<br />

is to<br />

be Created<br />

from<br />

Contact<br />

Sales<br />

activity<br />

is to<br />

be processed<br />

Quotation<br />

is to<br />

be created<br />

fr om<br />

contact<br />

Cust.<br />

mail.<br />

campaign<br />

to be<br />

carried out<br />

Mailing<br />

Campaign<br />

Processing<br />

Follow-up<br />

sales<br />

activity<br />

is created<br />

Customer<br />

Contact<br />

Processing<br />

Inquiry<br />

to be<br />

created<br />

from<br />

contact<br />

Quotation<br />

to be<br />

created<br />

from<br />

inquiry<br />

Spare<br />

Parts<br />

Request<br />

Processing<br />

Free-of-charge<br />

delivery<br />

is to<br />

be created<br />

Customer<br />

inquires<br />

about<br />

products<br />

Inquiry<br />

items<br />

are rejected<br />

Figure B.16: Customer Service – Spare Parts Delivery Processing – Presales (reduced<br />

size 10, sound)<br />

331

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