The ATP Group Annual Report 2012

Management's Review Business Model Risk Pension Hedging and Investment Hedging Investment Administration Social Responsibility T h e AT P G r o u p F i n a n c i a l S t a t e m e n t sTrend in employee satisfaction 2008 - 20122012 2011 2010 2009 2008Job satisfaction 83 83 84 82 79Executive Board 86 85 84 84 83Day-to-day work 83 83 84 82 79Professional and personaldevelopment 82 81 82 80 78The client ambassador does not replace the judicial appealssystem, but the objective is to resolve more cases beforethey reach the appeals board.Performance in 2012The 2012 employee satisfaction survey showed that all targetsset were met.Performance in 2012All client service targets set for 2012 were met.With the establishment of Udbetaling Danmark, ATP assumesresponsibility for the administration and disbursementof social benefits to more than 2m citizens every month.The implementation of Udbetaling Danmark has progressedaccording to plan. For further information, please see theAdministration chapter.ATP AS A COMPANYPolicies and guidelinesATP practises social responsibility as a workplace wherethis is believed to make a positive contribution for the benefitof the business and ATP's members. Guidelines are providede.g. in Policy of Social Responsibility, HR Policy, Healthand Safety at Work Policy, Policy of Diversity, ProcurementPolicy, as well in ATP’s values and internal guidelines. ATPsigned up to the UN Global Compact in 2011.From policy to actionBased on the overall framework, activities centre on the followingareas: HR, building operations, procurement andsupply-chain management.In connection with the establishment of Udbetaling Danmark,in 20012 ATP insourced 454 new employees, includingmanagers, at seven locations in Denmark. ATP's HR conceptshave been adjusted to match the new and larger organisation.ATP is committed to recruiting more women leaders. Atyear-end 2012, the percentage of women leaders was 45per cent, while the percentage of women executives was 34per cent. ATP has signed up to Charter for More WomenBusiness Leaders Operation Chain Reaction.In 2010, ATP set up a temporary department for vulnerablegroups in the labour market, Fase+, which helps womenfrom ethnic minorities to gain a foothold in the labour market.Fase+ has now been transformed into a permanent department,and in the course of 2013 similar functions will beset up in the new ATP centres.In connection with the recruitment of employees to UdbetalingDanmark, ATP is contributing to meeting the DanishParliament's target of reducing the number of unemployedDanes who stand to lose their unemployment benefits asa result of changes to unemployment benefit rules (the socalledAcute Package).Whistleblower functionSince 2011, efforts have been in progress to establish aWhistleblower function. The Whistleblower function is expectedto be set up in 2013.Climate and environmentIn 2012, three new ATP centres were built, all of them lowenergybuildings. The buildings have been designed to takeaccount of health and safety, social, financial, environmentaland climatic factors.The ATP Group – Annual Report 201262