A G E N D A 1. APOLOGIES FOR ABSENCE Ian Metcalfe 2 ...

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NHS Winter Heroes recognisedFour members of staff and a wholeward team were named NHS WinterHeroes in April. Staff were nominatedby patients and their families or theirwork colleagues, for the differencethey make to the lives of patients intheir care.The scheme focused on the smallthings that make a huge differencesuch as a hand to hold, or ashoulder to lean on, recognisingwhat NHS Heroes do to make sureevery patient receives the best care.A presentation event took place onTuesday 30 April, where the Heroesenjoyed afternoon tea with theirrelatives and friends and were joinedby their patients and colleagues whohad nominated them for the award.Tony Spotswood, Chief Executive,and Jane Stichbury, Chairman,presented certificates at theceremony.Jane said: “As a Trust, we wantto ensure that patients are ournumber one priority and are at theheart of what we do. Patientsatisfaction doesn’t come byaccident; it is something that theTrust achieves through the hardwork, excellence and commitmentthat staff put in on a daily basis. Weare delighted to celebrate the storiesbehind the nominations and thankthose patients and relatives whoshared their experiences with us.“We would also like to extend thanksto the partners, family and friends ofall our staff, because there are oftenlong hours worked and having asupportive and understandingnetwork around them makes a hugedifference.”The RBCH NHS Winter Heroes are:Clare Bent, ConsultantRadiologistClare was nominated by a patient,who said: “I have had three lots oflung cancer in a year. After goingthrough two operations, Clare dida radiofrequency ablation (RFA)procedure on me which was far lessinvasive. She was there for me everystep of the way, she even came todo my procedure on her day off -that’s dedication and care I havenever seen before and I could neverthank her enough.”Marcus Blake, OrthopaedicTechnicianMarcus was commended for hisfriendly and kind manner. “Marcushas always gone that extra mile,showing genuine concern for mywellbeing and giving his all to easemy distress. When a recent surgeryhad complications and I requiredconstant changes of casts, he satand held my hand through manytimes of tears. Marcus hasexcellent listening skills and tooktime to show empathy for myhusband and this touched us bothdeeply. For me, Marcus is my NHShero as he epitomises everythingthat patient care is about.”Ciaran Dunne, ConsultantRheumatologistCiaran was praised for his highquality of care and attention to hispatients, helping them get back ontheir feet and improving theirquality of life: “Dr Dunne saw thingsthat no other saw I am now fit andwell. He is a true hero.”Jenny House, Senior Nurseof OrthopaedicsA colleague nominated Jenny,saying: “Our Trust has experienceda challenging winter withemergency admissions. As SeniorNurse of Orthopaedics, Jenny hasbeen instrumental in creating extramedical capacity on our wards.A human dynamo of energy andenthusiasm, her personalcontribution has been immense.Her outstanding leadership skillsand exemplary approach get themost out of her colleagues.Completely focused on providingthe best she can for patients, Jennypersonifies all that is good about theNHS. She is a delight and aninspiration to work with and I amproud to call her a friend.”Ward 9A relative of a patient said thefollowing of the Ward 9 team:“My father has had some seriousmedical problems after a hipreplacement operation and all thestaff including day staff, night staffand student nurses have been sodedicated and considerate whilelooking after him. They haveattended to his every need, spendinghours with him helping him to regainhis strength as well as explainingeverything in detail so that he wouldunderstand what was happening tohim. Thank you all from both of us.”
Welcome to ourVirtual NurseMany people have wished theycould be in two places at onetime and for the Director ofNursing and Midwifery at RBCH,this is now a reality.A virtual version of PaulaShobbrook has been placedin the main atrium at RBH toeducate patients and visitorsabout good hand hygiene andto encourage them to use handgel before they go on to wards orclinical areas.Virtual Paula is positionedbetween two hand gel pumps,which will be monitored to assesswhether the use of hand gelgoes up, and if infection levels godown.Paula said: “Our low levels ofinfection are among the bestin the region but we cannotbecome complacent. We activelyencourage our patients andvisitors to wash their handsand this is another tool whichwill hopefully capture people’sattention as soon as they walkthrough the front door.”Separate seasonal messageshave been filmed as well as afilm for Christchurch Hospital,so virtual Paula may soonfind herself on the move andeducating even more peopleabout infection control.Facebookand TwitterRBCH is on Facebook andTwitter. To find out more aboutthe latest news and eventsincluding hot topics on that day,search for us as shown below:RBCH_NHSThe Royal BournemouthHospital(Please note, you will not beable to access these sites via theTrust computers so please sendthe links to your mobile phone orpersonal email address.)For more information,please contactcommunications@rbch.nhs.ukStaffExcellenceAwardsNominations for the StaffExcellence Awards are nowclosed and the judgingprocess will soon begin.All nominees will be notifiedas to whether they have beenshortlisted in their categories.The winners will be announcedat a ceremony in September.Thank you to everyone whotook time to make nominations.x
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THE ROYAL BOURNEMOUTH AND CHRISTCHU
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A G E N D A 1. APOLOGIES FOR ABSENCE Ian Metcalfe 2 ...

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