A G E N D A 1. APOLOGIES FOR ABSENCE Ian Metcalfe 2 ...

how this was being rolled out throughout the Hospital. She alsonoted that there were not enough side rooms, which would alsohave benefits for infection control, and that the Trust needed tofind a way of increasing the number of side rooms butacknowledged that this was very difficult given the levels ofactivity currently.IM asked why there was such a difference in the results of theTrust's own internal surveys and the CQC survey. PS respondedthat the Trust collected its data from the patient comment cardsand real-time patient feedback and the Trust was continuing to rollthis out further to increase the sample size. She added thatpatients were often worried about giving a negative responsewhilst they were in Hospital on the basis that this could potentiallyaffect their treatment. Again, PS highlighted that this data wasprovided to the Wards each month so that improvements could bemade at that level.AP agreed that the sampling technique did have a bearing. Shereported that the results had been discussed at length at PECCwhich they felt were very disappointing and did not reflect the levelof work going on in the Trust in relation to the patient experience,which had a greater focus and drive than at any other time in theseven years she had been at the Trust. She added that the Trustneeded to speak to more patients to understand what they meantby privacy and dignity to get a richer understanding on this andhow to address the issue. JS agreed and added that patients'expectations had also changed over time.(d)Breast Care Service Update (Verbal)PS reported that the Trust had invited a number of patients whohad been seen by a junior doctor between January 2011 andAugust 2012 back to the Trust for a further breast careassessment by a consultant. She wanted to apologise to thepatients as this would obviously be a source of concern for them.She noted that the patients that the Trust had spoken to had beengrateful that the Trust had adopted this proactive stance. Sheadded that the helpline had worked very well with patients giventhe opportunity to speak to a nurse and a breast care specialistShe reported that letters had also been sent to local GPs andcommissioners, the Strategic Health Authority, the CQC and staffhad been briefed so that they were aware of what was happening.She noted that the junior doctor had been referred forinvestigation and the Royal College of Surgeons had been askedto assist with the Trust's internal review. She clarified that this wasunrelated to the national breast screening programme and thepatients affected were symptomatic patients referred by GPs.DB stressed that the investigation must focus on professionalBOD/Part 1MINS 10.05.13 PAGE 5 OF 16