Final RFP for supply, installation, configuration ... - DOITC Rajasthan

Supply, Installation, Configuration & Integration of IT infrastructure for State Data Center, e-Secretariat
& Other Projects [NIB No. F5(776)/DoIT/Tech/13/I/10766/2013 dated 23-08-2013]
g) Payment in case of those goods which need testing shall be made only when such tests
have been carried out, test results received conforming to the prescribed specification.
h) Any liquidated damages/ penalties, as applicable, for delay and non-performance, as
mentioned in this bidding document, will be deducted from the payments for the respective
milestones.
i) Taxes, as applicable, will be deducted/ paid as per the prevalent rules and regulations.
j) In case of Site not ready, the payment to the supplier shall be released for actual number
of items installed and commissioned under respective lot. The payment for rest of the items
which are not installed and commissioned by the supplier shall be released only after their
installation and commissioning at the respective site.
2) Service Level Standards/ Requirements/Agreement:
a) Service level requirements
i. Service level plays an important role in defining the Quality of Services (QoS). The
ii.
prime objective of service levels is to ensure high quality of services from selected
bidder, in a efficient manner to the identified users under this procurement.
The service level shall be tracked on a periodic basis i.e. quarterly and have penalty
clauses on non-adherence to any of them. The bidder shall submit reports on all the
service levels to the Purchaser in accordance with the specified formats and reporting
periods and provide clarification, if required. The service levels defined below provide
for target level of services required, measurements thereof and associated penalties.
S.No. Services
Description
1. The IT
Infrastructure
shall be kept
up and
running
2. The IT
Infrastructure
shall be kept
up and
running
iii.
Measurement
Parameter
Repair Time
for IT
Infrastructure
deployed at
SDC
Repair Time
for IT
Infrastructure
deployed
outside SDC
at Secretariat/
Yojna Bhawan
/Other Offices
in Jaipur
Service
Level
Within 24
hours of
lodging
the
complaint
Within
next 16
working
hours
Penalty
0.5% of the
item cost
every hour
after lapse of
24 hours
1% of the
item cost
every 8
working
hours after
lapse of initial
16working
hours
Remarks
Penalty for an item
shall not be more than
the total cost of the
item.
Maximum applicable
penalty shall not
exceed total gross
payable amount for
the quarter.
Maximum applicable
penalty shall not
exceed 10% of the
total order value in the
contract period.
Occurrence of any of the following events may be considered as default and may lead
to further actions under condition i (b) of clause 38 (a)-Termination by Default of
Chapter-6: General Terms and Conditions of Tender & Contract:
a. Applicable penalty on any item is reached equal to the cost of the item, or
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