CASE STUDIES FROM AFRICA

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4. According to you, what are the other factors in the domestic environment, which are not under the control of the ARTP (opportunities) that contribute or may contribute to the failure of the companies exporting ICT related services (including Data Processing services and Business support services)? National Agency of Statistics and Demography (ANDS) 1. Is the business directory monitored through the Bank of Economic and Financial Data (BEFD) made public? 2. How does the BEFD cover companies providing information technology services? 3. In which classification of the Nomenclature of Activities of AFRISTAT Member States (NAEMA) or CITI rev3 are companies providing information technology services fall in? 4. Is it possible to extract from the BEFD results tables relating to the activities of companies providing information technology services? 5. To what extent the BEFD covers companies providing Business Processes Outsourcing services? 6. In which classification of the Nomenclature of Activities of AFRISTAT Member States (NAEMA) or CITI rev3 are companies providing services Business Processes Outsourcing services? 7. Is it possible to extract from the BEFD results tables relating to the activities of companies providing Business Processes Outsourcing services? 8. Is it possible to have an Input-Output Table (IOT) or an accounting matrix to estimate intermediate consumption of Information Technology and of Business Processes Outsourcing services? 1. INFORMATION TECHNOLOGY SERVICES (COMPUTER AND RELATED SERVICES) Software Development and Implementation Services, Data processing and Database services, IT Support Services, Application Development & Maintenance, Business Intelligence & Data warehousing, Content Management, E- Procurement and B2B Marketplaces, Enterprise Security, Package Implementation, System Integration, SCM, Enterprise Application Integration, Total Infrastructure Outsourcing, Web Services (Internet Content Preparation, etc.), Web and Application Service Providers (ASPs) hosting 2. BUSINESS PROCESS OUTSOURCING CUSTOMER INTERACTION SERVICES BACK-OFFICE OPERATIONS MORE SERVICES INDEPENDENT PROFESSIONAL OR BUSINESS BCEAO Sales support, Membership Management, Claims, Reservations for Airlines and Hotels, Subscription renewal, Customer Services Helpline, Handling Credit and Billing Problems, etc. Telemarketing and Marketing Research Services Data entry and handling, Data processing and database services, Medical Transcription, Payment Services, Financial Processing (financial information and data processing / handling), Human Resource Processing Services, Payroll Services, Warehousing, Logistics, Inventory, Supply Chain Services, Ticketing, Insurance Claims Adjudication, Mortgage Processing Human Resource Services (Hiring, Benefit Planning and Payroll, etc.), Finance & Accounting Services (including Auditing, Bookkeeping, Taxation Services, etc.), Marketing Services, Product Design and Development 199
1. Is the classification system used for the statistics of the balance of payments based on the fifth or sixth edition of the Balance of Payments Manual? Is the Extended Balance of Payments Services/ EBOPS) Classification used? 2. Can we get the latest detailed balance of payments statistics? 3. Is it possible to extract the IT services exports in the “Data Processing and information services” section? 4. Where are classified the exports of business processes outsourcing companies (such as call center services)? ADIE/OPTIC/OSIRIS/COMMUNICATION MINISTRY 0. Could you tell us about the mission of your Agency / Association / Directorate? 1. According to you, what are the strengths of companies based in Senegal that contribute or may contribute to the success of ICT services exports (including IT services and support services to businesses)? 2. According to you, what are the disadvantages (weaknesses) of companies based in Senegal that contribute or may contribute to the success of ICT services exports (including IT services and support services to businesses)? 3. According to you, what are the other factors in the domestic environment, which are not under the control of the companies that contribute or may contribute to the success of the companies exporting ICT related services (including Data Processing services and Business support services)? 4. According to you, what are the other factors in the domestic environment, which are not under the control of the companies that contribute or may contribute to the failure of the companies exporting ICT related services (including Data Processing services and Business support services)? 200
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SERVICES EXPORTS FOR GROWTH AND DEV
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CONTENTS Acronyms and Abbreviations
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ACRONYMS AND ABBREVIATIONS ACP ADC
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FESPACO Festival Panafricain du Cin
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TVET TWA UACE UAE UBA UCL UEMOA UEP
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Each of the five case studies was t
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xiv
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Scope and Coverage of Case Studies
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transferring technology, skills, an
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Government Policies that Made a Dif
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availability of hotel accommodation
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2. Successful exports in one mode o
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TYPOLOGY OF FOUR MODES OF EXPORTING
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areas of the service, for example,
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to become the market leader in the
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Data from international organisatio
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Figure 1: Share of Services Subsect
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Figure 2: Structural Decomposition
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Air Transport Services Coverage in
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GTP on Air Transport Services Regar
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Table 6: Aviation Sector Performanc
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Ethiopia’s consideration of the s
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Definition Selected for This Study
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Boeing 767-200ER. EAL made history
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other construction and navigation f
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Market Structure International pass
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Ethiopian destinations. Revenue gen
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tourism, as well as the transaction
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independently, and are intermediate
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Table 10: Strengths, Weaknesses, Op
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Yamoussoukro Decision, the guidelin
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Geographical Positioning and Human
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EAL has remained flexible when nece
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South Africa, Zambia, and Tanzania.
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Bibliography Abeyratne, Ruwantissa
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Ethiopian Ministry of Finance and E
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Annex 1: Questionnaire Used for the
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Annex 2: Pictorial Representations
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64
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3. BANKING SERVICES: A CASE STUDY O
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institutions are in charge of servi
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witnessed a decline between 2007 an
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hand, the eight countries of the Un
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(f) Evaluate the opportunities for
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significant share of services outpu
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Nigeria has several natural and cul
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Sector Male Female Total Activities
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Annex 3 (Table A1) also shows the a
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Sector Industrial Sector Energy Tou
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matters regarding trade negotiation
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to the changes in interest rates by
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hoped that these activities will ra
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economic controls. Specifically, th
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Resuscitation and enforcement of do
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All financial institutions require
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Current Banking Services Activities
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Bank Total Assets Foreign Locations
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1961 1963 1965 1967 1969 1971 1973
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is a membership-driven institute wh
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Table 17: CIBN Membership Statistic
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Table 20: Share of Banks’ Profit
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2009, it increased after conditions
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Contribution of Banking Services to
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Year Agriculture Manufacturing Serv
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Figure 5: Percentage Growth of UBA
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generally suggests that the growth
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epresentative offices in Beijing, D
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1989 16. Ecobank Côte d’Ivoire a
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Figure 13: Percentage Growth of ETI
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premiums on conversion of local cur
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and technology driven. 62 Therefore
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From previous reforms, to the 2005
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come to dominate the system in the
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In conclusion, it may not be as mea
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BGL Research. Getting Banks to Lend
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Musuku, Thilasoni, et al. Increasin
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Business Day. ‘Ghana Approves Tak
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Annex 2: List of Services Imported
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Table A2: Share of Services Value A
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Table A3: Share of Services Value A
Page 164 and 165: Table A4: Nigeria’s Trade in Serv
Page 166: Table A8: Total Number of Employees
Page 169 and 170: Information Systems, Networks and I
Page 171 and 172: enterprises. Preferences may includ
Page 173 and 174: Growth Rate (%) Share of GDP (%) Fi
Page 175 and 176: Table 1: Examples of Approved Proje
Page 177 and 178: principles included in the WTO Tele
Page 179 and 180: Layer 2 includes telecommunications
Page 181 and 182: firms involved in the wholesale/ret
Page 183 and 184: Figure 4: Cross-border Exports of
Page 185 and 186: 9 days. Thus the application of ICT
Page 187 and 188: software; system integration; compu
Page 189 and 190: years’ experience in BPO in Seneg
Page 191 and 192: 3. Proactive policies in services,
Page 193 and 194: Due to labour shortages for young g
Page 195 and 196: Institutions When it comes to servi
Page 197 and 198: Financial Attractiveness Other fact
Page 199 and 200: Proactive Policies to Promote Expor
Page 201 and 202: Table 13: SWOT Analysis: Senegal as
Page 203 and 204: promote more coherent efforts in su
Page 205 and 206: Bibliography ANDS. Second Follow-up
Page 207 and 208: Annex 1: Evaluation Framework for t
Page 209 and 210: Annex 3: Standards and Certificatio
Page 211 and 212: Sectors or Subsectors Mobile cellul
Page 213: Annex 5: Short Version of the Quest
Page 218 and 219: 5. CULTURAL INDUSTRIES: A CASE STUD
Page 220 and 221: will help generate new opportunitie
Page 222 and 223: Mode 4, Presence of Natural Persons
Page 224 and 225: (d) Evaluate the factors that have
Page 226 and 227: Organisation of the Report The pres
Page 228 and 229: Percent Table 2: Balance of Service
Page 230 and 231: (notably the balance of payments) c
Page 232 and 233: With the exception of the travel co
Page 234 and 235: goods and products that are not ban
Page 236 and 237: Table 7: Involved Private and Publi
Page 238 and 239: particular. Because cultural produc
Page 240 and 241: copyrights 25 ), artistic expressio
Page 242 and 243: Ministers of Culture to endorse the
Page 244 and 245: Categories of Members 2000 2001 200
Page 246 and 247: lack of funding, a high level of di
Page 248 and 249: Success Story: Biz’Art Production
Page 250 and 251: Success Story: Cartel 38 Aware of t
Page 252 and 253: museums are currently operated comm
Page 254 and 255: Market Structure Providing adequate
Page 256 and 257: Human Capital Formation The continu
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Page 260 and 261: Figure 5: Different Types of Cultur
Page 262 and 263: The fees paid by the advertisers (c
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Estimated Employment Generated by C
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Table 30: Exports of Artefacts and
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more visitors than FESTIMA. From th
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impact of these imports on the bala
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Exports Total % Main Export Market
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First, the lack of available data a
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Moreover, the unequal distribution
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telecommunication networks), and in
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improve and support the development
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Inclusion of Cultural Services in E
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To ensure the provision of financia
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To improve market intelligence and
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Table 41: Practical Tools for the P
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Competitiveness Issues associations
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Competitiveness Issues services sec
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Bibliography Articles and Books CE,
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Paugam, J.M. (2013). Trade in Servi
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Table 45: Distribution of Cultural
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Annex 2: Questionnaire for the Priv
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3.2 Pour les festivals / Musées et
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4.2 Les ressources humaines qualifi
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Une règlementation en terme de dro
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There are factors which have favore
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The UN’s Provisional Central Prod
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Because education is designated as
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Global and Regional Trends in Trans
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(a) joint degrees between different
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education services imports. Accordi
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2006 2007 2008 2009 2010 2011 Finan
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Services Sector Export Strategy As
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tailoring, hairdressing, catering,
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improvement measures in delivering
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state of Kenya, Tanzania, and Ugand
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Figure 2: Enrolment of Foreign Stud
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Strengths, Weaknesses, Opportunitie
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tended to attract more students loc
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total government expenditure, publi
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Uganda’s declining market share o
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management processes leading to inc
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educational cooperation between Uga
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Uganda Christian University Uganda
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the university closer to its foreig
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At present there are no internation
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Using Social Media for University P
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338 6) Grant all universities disco
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Bibliography Alpen Capital. GCC Edu
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Tierney, William G., and Findlay, C
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Name of Institution Address Details
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iii. Students from outside Africa _
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9. Does your institution collaborat
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If so please elaborate below. _____
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AUTHOR BIOGRAPHIES Abiodun Surajude
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awareness of the relationships amon
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African Union Headquarters P.O. Box
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CASE STUDIES FROM AFRICA

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