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What's<br />
C onverging<br />
We're In Top 3!<br />
Langkawi International Airport voted one of the<br />
best airports by Airports Council International<br />
Langkawi International Airport (LIA) added another feather<br />
to its cap when it bagged the award for Top 3 Best Airports<br />
under the two to five million passengers per annum (MPPA)<br />
category from the Airports Council International (ACI) Airport<br />
Service Quality (ASQ) Award 2016, recently.<br />
The ACI ASQ survey measures service quality at airports<br />
based on passenger feedback. For 2016, LIA had achieved<br />
high scores for elements such as courtesy and helpfulness of<br />
airport staff, walking distance inside the terminal, safety and<br />
security at the airport, as well as waiting time at passport/<br />
personal ID inspection.<br />
Malaysia Airports Managing Director, Datuk Badlisham Ghazali<br />
said, "This award validates our ongoing efforts in improving<br />
service excellence. It is evident to me that our staff at Langkawi<br />
International Airport truly embraces the company’s mission of<br />
creating joyful experiences at our airports. Langkawi already<br />
has many attractions to offer visitors, a good experience at<br />
the airport will be the icing on the cake."<br />
ACI World Director General, Angela Gittens said, "I am<br />
delighted that as we celebrate the 10th anniversary of<br />
helping airports understand how best to serve their customers<br />
with the ASQ Programme, we see our largest group of<br />
winners ever. These airports have dedicated themselves<br />
to delivering a stellar customer experience. Promoting a<br />
culture of continuous service improvement has become a<br />
matter of gaining competitive advantage and optimising nonaeronautical<br />
revenue performance. ACI proudly recognises<br />
these accomplishments and we look forward to seeking more<br />
effective, efficient and profitable ways of serving the flying<br />
public together."<br />
The airport won the 'Best Airport by Region (Asia Pacific)<br />
for Fewer than 2 Million Passengers per Year (0-2 MPPA)'<br />
category in 2013 and 2014. In 2015, the airport moved into a<br />
new category due to its growing numbers. In 2016, the airport<br />
registered 2.7 million passenger<br />
movements which saw a double<br />
digit growth of 13.6%.<br />
The ASQ Awards are presented to<br />
those airports whose customers<br />
have rated them the highest<br />
over the course of the year. The<br />
categories have been designated<br />
to recognise the achievements<br />
of airports of different sizes and<br />
in different regions. The ASQ<br />
Awards Ceremony will be held at<br />
the 27th ACI Africa/World Annual<br />
General Assembly, Conference &<br />
Exhibition at Port Louis, Mauritius,<br />
between 16 and 18 October 2017.<br />
Langkawi International Airport<br />
112
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