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In 2016, Penang and Kota Kinabalu International Airports registered<br />
growth of 6.8% and 10.5% respectively. This growth has been facilitated<br />
by various capacity enhancements, efficiency measures and consolidation<br />
of operations that it undertook in the past years.<br />
Inspiration<br />
Malaysia Airports is also among the country's top performing governmentlinked<br />
companies (GLC) with revenue tripling for past 10 years.<br />
As for future outlook, Malaysia Airports' five-year business plan, Runway<br />
to Success (RtS2020) is well underway in ensuring the airport operator<br />
becomes a global leader in creating airport cities.<br />
Under the RtS2020 plan is the KLIA Aeropolis. This project is an<br />
opportunity for Malaysia Airports to expand as a complete, synergistic<br />
aviation ecosystem that provides best in-class connectivity, speed<br />
and agility. Badlisham also said the project enhances their role as<br />
an economic enabler by contributing significantly to the national<br />
GDP and job creation. KLIA Aeropolis is expected to have an<br />
estimated GDP contribution of about RM30 billion with 56,000<br />
jobs created over a 15-year period.<br />
Malaysia Airports also recently signed a Memorandum of<br />
Understanding (MoU) with Cainiao Network to explore the potential<br />
on developing a regional e-commerce and logistics hub in KLIA<br />
Aeropolis. The signing was conducted in conjunction with the<br />
launch of the world’s first digital free trade zone (DFTZ) outside of<br />
China.<br />
KLIA Aeropolis was chosen as the site of the initial phase of DTFZ<br />
due to KLIA's extensive network connectivity; progressive<br />
infrastructure with its three independent runway system and<br />
capacity for a future fourth runway; its existing Free Commercial<br />
Zone (FCZ); and a ready logistics ecosystem populated with four<br />
top worldwide integrators and 20 global freight forwarders.<br />
Malaysia Airports' Managing Director, Datuk Badlisham Ghazali (second from<br />
right) showing the KLIA Aeropolis model to Minister of Transport, Dato' Sri<br />
Liow Tiong Lai (third from right)<br />
Presently, Malaysia Airports is the<br />
second largest airport operator group<br />
in the world in terms of number of<br />
passengers handled. In 2016, it<br />
registered nearly 89 million passenger<br />
traffic. Badlisham said the future goal<br />
is to increase this number to 115 million<br />
passengers a year with KLIA<br />
contributing 69 million.<br />
The new Guest Experience Centre is<br />
located at Level 5, KLIA<br />
In order to achieve these numbers, he<br />
said the plans would include the soon<br />
to be launched KLIA-klia2 Terminal<br />
Do you know KLIA has a new children's playground at<br />
Level 5, Main Terminal Building?<br />
Transfer, refurbishing airport facilities,<br />
promoting unique experiences such<br />
as the KLIA Premier Access services and ensuring all Malaysia<br />
Airports employees are inculcated with the right culture<br />
through the Malaysia Airports Brand Identity Book.<br />
Deputy Prime Minister, Dato’ Seri<br />
Ahmad Zahid Hamidi (second from<br />
right) launched the KUL VIP Access<br />
Clean toilets are a priority at Malaysia<br />
Airports!<br />
Other brand new customer service initiatives at KLIA includes<br />
the KUL VIP Access service, a new Guest Experience Centre,<br />
children's playground and vertical hanging garden.<br />
Meanwhile, in line with the 25th anniversary, Malaysia Airports<br />
will be organising several events namely a 25th anniversary<br />
dinner, commemorative souvenirs and murals, 25-day<br />
countdown lucky draw, 25th anniversary golf tournament,<br />
KLIA Aeropolis marathon, retail and culinary promotional<br />
events and a nationwide 25 Fruit Fest celebration.<br />
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