Annual Report 2014-15

4TH QUARTER (APRIL – JUNE 2015)
CBP
REF
NO.
CBP ACTIONS
PROJECT
DELIVERY
LINKED TO
STRATEGIC
RISK
PROJECT
STATUS
COMMENT
CORRECTIVE
ACTIONS FOR THOSE
PROJECTS UNDER
TARGET
3.3 i
Implement Verge
Bond Strategy.
Jun-15
Under
Target
Research and
development of a
well-documented
system and process
to support the
implementation
of the Verge
Bond Strategy has
taken longer than
expected. Further
delays have been
experienced to align
the proposed system
with the Building
Permit system.
A trial without
charging fees planned
for August 2015,
processes being
reviewed, possible
implementation by
September 2015. This
action will move to
business as usual in the
2015/16 financial year.
3.4 Smart communities
3.4 a
3.4 b
Implement 9
library self-service
units.
Expansion of
the City’s GIS
as a platform
for information
delivery to the
community.
Jun-16 Completed n/a. n/a.
Jun-17 On Target n/a. n/a.
3.4 f
Implement email
service of rate
notices.
Jun-15
On Hold
Waiting for system
enhancements from
Civica.
Action deferred to June
2016.
3.4 h
Implement online
functionality
to process
Development
Applications.
Dec-14 Completed n/a. n/a.
3.4 j
Develop an
e-Business
strategy.
Jun-15
Under
Target
Draft developed
following research
of international
e-business strategies.
Strategy to be
completed by end
of September 2015
aligned with the
development of a
Customer Service
Quality Framework
(4.3 o).
3.4 k
Implement a new
City website with a
focus on customer
orientation.
Jun-15
Completed
Website was
completed in
October 2014.
n/a.
116 | ANNUAL REPORT 2014/2015 | CITY OF WANNEROO | OUR PERFORMANCE