Annual Report 2014-15

SCP MEASURES
The table below shows the progress of each measure within the Pillar: Civic Leadership.
SCP MEASURE PREVIOUS YEAR RESULT 2014/15 RESULT
4. Civic Leadership
4.1 Listening and leading
People are satisfied with how the
community is consulted about local
issues (maintain/improve on 3 year
average)
People are satisfied with Council’s
leadership within the community
(maintain/improve on 3 year
average)
56% satisfaction 60% satisfaction
64% satisfaction 70% satisfaction
4.2 Working with others
Residents are satisfied with what the
City is doing to promote the area as
a desirable place to live and work
(maintain/improve on 3 year average)
67% satisfaction 68% satisfaction
Number of submissions on major State
and National plans, policies, strategies
and discussion papers involving local
government issues relevant to the City
of Wanneroo responded to
Process to be determined.
Process to be determined.
4.3 A strong and progressive organisation
Residents are satisfied with the City of
Wanneroo as a governing organisation –
level of trust (maintain/improve on
3 year average)
82% satisfaction 81% satisfaction
Proportion of customer requests
(CRM) responded to within target
timeframes (maintain/improve on
3 year average)
In 2013/2014 28,601 CRM requests
were received with 77% responded to
within target timeframes
In 2012/2013, the City received 30,075
CRM requests, responding to 74%
within target timeframes
In 2011/2012 the City responded to its
77% of its 21,005 CRM within target
timeframes
In 2014/15 34,237 CRM requests
were received with 83% responded to
within target timeframes
In 2013/2014 28,601 CRM requests
were received with 77% responded to
within target timeframes
In 2012/2013, the City received 30,075
CRM requests, responding to 74%
within target timeframes
122 | ANNUAL REPORT 2014/2015 | CITY OF WANNEROO | OUR PERFORMANCE