My Reading on ASQ CQA HB Part III
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<strong>Part</strong> <strong>III</strong>C<br />
Team C<strong>on</strong>flict<br />
C<strong>on</strong>flict can also occur within the audit team. There can be differences of opini<strong>on</strong> about the interpretati<strong>on</strong> of a<br />
requirement and the severity of the finding. How c<strong>on</strong>flict affects the team depends <strong>on</strong> how members resp<strong>on</strong>d to it.<br />
In assessing their resp<strong>on</strong>se to c<strong>on</strong>flict, auditors should ask themselves two questi<strong>on</strong>s.:<br />
• First, how important is the opini<strong>on</strong>, goal, or perspective under discussi<strong>on</strong>?<br />
• Sec<strong>on</strong>d, how important is it to maintain good relati<strong>on</strong>ships with the people involved in the c<strong>on</strong>flict?<br />
First, how important is the<br />
opini<strong>on</strong>, goal, or<br />
perspective under<br />
discussi<strong>on</strong>?<br />
Sec<strong>on</strong>d, how important is it to<br />
maintain good relati<strong>on</strong>ships<br />
with the people involved in the<br />
c<strong>on</strong>flict?<br />
Charlie Ch<strong>on</strong>g/ Fi<strong>on</strong> Zhang
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