My Reading on ASQ CQA HB Part III

Part IIIA
ISO 19011’s Views on Competency.
ISO 19011 does not list formal education, training, or experience competency needs. For example, instead of
needed knowledge and skills such as basic reading, writing, and oral communication, auditors should be able
to communicate effectively, orally and in writing (either personally or through the use of interpreters and
translators).
Basic Competency.
Competencies for first-, second-, and third- party auditors may be different. Competencies will change for
industry and system sectors. General auditor competencies may be based on job performance.
Key auditing competencies include:
• Being able to implement an audit
• Maintaining communication
• Collecting and verifying audit evidence
• Composing findings and conclusions
For lead auditors, there is added emphasis on leadership, formal communication, and skills needed to manage
the audit process.
Charlie Chong/ Fion Zhang