My Reading on ASQ CQA HB Part III

Part IIIE
Rambling or Introducing Irrelevant Information
Some auditees are not intimidated by the audit but introduce irrelevant information during the interview. They do
so in a manner such that the information may be related but is not pertinent to the topic. However, the result is
that the time allotted for the interview is wasted without providing the auditor with any relevant information. The
auditor must bring the auditee back to the topic of interest without alienating the interviewee. This may be
accomplished by politely interrupting the flow of conversation when there is a slight pause, reminding the
auditee that there is a limited amount of time for the interview and that the audit plan may be adjusted if
necessary. Other methods are to ask for specific evidence in the manner in which the process or operation is
performed, or show the person the checklist question that you are seeking to verify.
Charlie Chong/ Fion Zhang