My Reading on ASQ CQA HB Part III

Part IIID
ensure the message is clear, the auditor should:
• Use appropriate terminology and avoid terms that are hard to understand
• Avoid lengthy explanations that dilute the point of the message
• Ensure the accuracy of the information
• Adapt the level and approach of the communications to the audience (for example, the CEO, technicians, or
engineers)
To verify that the message is received and understood, the auditor should:
• Verify that the auditee received all messages sent (for example, via telephone, fax, or e-mail)
• Look for signs of understanding, such as nods of the head and expressions like “I see”
• Seek feedback by asking clarifying questions and listening to the responses
• Determine when a written record of the communication is needed
To determine the appropriate medium for transmittal, the auditor should:
• Take into account the formality of the message
• Determine the technology in use by the receiver
• Use the appropriate format for transmission (for example, letter, memo, e-mail, or phone)
Charlie Chong/ Fion Zhang