My Reading on ASQ CQA HB Part III

Part IIIC
Disruptive Nature of Audit.
During an audit, auditors must remain open-minded and flexible. Auditors must bear in mind that when they
conduct an audit, for whatever reason or from whatever source of authority, they are disrupting the daily routine
of the auditee. Auditors should also consider the effect of special requests on the audited organization and
ensure that the audit takes into consideration the work norms and culture of the auditee. Unnecessary and
unreasonable demands are often a source of conflict during the audit. This becomes especially true when the
auditee is intimidated by the audit team and, as a result, is unwilling to say anything ahead of time. These kinds
of issues can manifest themselves later in the form of uncooperativeness, avoidance, belligerence (an
aggressive, rude or hostile attitude.), or even sabotage.
Belligerence
Charlie Chong/ Fion Zhang