My Reading on ASQ CQA HB Part III

Part IIID
Voice Mail
Voice mail, like e-mail, allows remote retrieval of messages, but it is
limited to one- way voice communications. Some people prefer calling
a voice mailbox and listening to messages over reading e-mail
messages. Certainly, by listening to another person’s voice, it is easier
to detect the need to respond or the urgency of a certain matter than it
is with e-mail. However, some people are wordy on voice mail and take
up a lot of space (time), which is less likely to happen with e-mail.
People who are not efficient keyboard users may prefer using voice
mail. Voice mail utility has improved with being able to send voice
message audio files to a person’s e-mail. The person can open the e-
mail message and play the recorded voice message.
Cellular Telephones
Cellular telephone technology allows a person to make or receive calls
from almost anywhere. Cellular phones are useful in situations where
an auditor needs to be able to contact the client or the audit
coordinator quickly. They are also useful when the auditor is auditing a
large or remote facility where phones are not easily accessible.
Cellular phones can increase productivity for persons who experience
a lot of waiting time (in airports, offices, or their vehicle). Some cell
phones have voice recorders that can be used to record brief
comments during an audit.
Charlie Chong/ Fion Zhang