My Reading on ASQ CQA HB Part III
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<strong>Part</strong> <strong>III</strong>E<br />
Socratic Inquiry<br />
Category<br />
Improvement Related Questi<strong>on</strong>s<br />
Clarificati<strong>on</strong> • What problem are you trying to solve?<br />
• Why is that a problem?<br />
• What is the target c<strong>on</strong>diti<strong>on</strong> you aim to achieve?<br />
• What behaviors are you attempting to change?<br />
• What is this data telling you?<br />
• Why do you say/think that?<br />
Simplificati<strong>on</strong> • How could you c<strong>on</strong>cisely summarize all of that informati<strong>on</strong> without losing accuracy and meaning?<br />
• How could you visually depict that data?<br />
• How could you distill all that you’ve learned into <strong>on</strong>e or two key c<strong>on</strong>clusi<strong>on</strong>s?<br />
• Which specific set of c<strong>on</strong>diti<strong>on</strong>s will be most useful to analyze and improve initially?<br />
Assumpti<strong>on</strong>s • Why do you think that countermeasure will address the problem?<br />
• What do you expect will happen if/when you take that acti<strong>on</strong>?<br />
• What do you think would happen if you tried X instead of Y?<br />
• What else could explain this data?<br />
• Why do you think they are resisting that idea?<br />
• Why do you agree (or disagree) with that statement?<br />
Rati<strong>on</strong>ale, reas<strong>on</strong>s & evidence • What data supports that c<strong>on</strong>clusi<strong>on</strong>?<br />
• How could you collect the data you need?<br />
• What is the primary root cause for that problem?<br />
• How will you know if the improvement has been successful?<br />
Viewpoints & perspectives • What about the current c<strong>on</strong>diti<strong>on</strong> is not ideal?<br />
• Which countermeasures have you c<strong>on</strong>sidered and rejected?<br />
• Why?<br />
• What might be another way to look at these results?<br />
• Why is that necessary?<br />
Implicati<strong>on</strong>s & c<strong>on</strong>sequences • What are the pros and c<strong>on</strong>s of that countermeasure?<br />
• If you did that, what do you think would happen?<br />
• How could this data be used to gain c<strong>on</strong>sensus around your idea?<br />
Procedure • What obstacles are preventing you from achieving the target c<strong>on</strong>diti<strong>on</strong>? What’s your next step?<br />
• How could you counter their resistance?<br />
• How are you going to implement this improvement?<br />
• How is the new way of operating being documented?<br />
• Which key performance indicators have you selected and why?<br />
• Who’s going to m<strong>on</strong>itor this process <strong>on</strong> an <strong>on</strong>going basis?<br />
• Who owns this process?<br />
• Where else can your learning be applied in the organizati<strong>on</strong>?<br />
• Are there similar problems elsewhere?<br />
• How will you know if the improvement has been successful?<br />
Karen Martin, president of the global c<strong>on</strong>sulting firm The Karen Martin Group, Inc., is a leading authority<br />
<strong>on</strong> business performance and Lean management. Known for her keen diagnostic skills and rapid-results<br />
approach, Karen and her team have worked with clients such as AT&T, Chevr<strong>on</strong>, Eps<strong>on</strong>, GlaxoSmithKline,<br />
Goodwill Industries, Internati<strong>on</strong>al M<strong>on</strong>etary Fund, Lenovo, Mayo Clinic, Prudential Insurance,<br />
Qualcomm, and the United States Department of Homeland Security to develop more efficient work<br />
systems, grow market share, solve business problems, and accelerate performance. As a thought leader<br />
and skilled teacher, Karen has shaped how leaders and improvement professi<strong>on</strong>als approach business<br />
performance in over 45 countries.<br />
https://fisher.osu.edu/centers-partnerships/coe/events/leading-through-excellence-summit/keynote-speakers#holtmann<br />
https://www.ksmartin.com/wp-c<strong>on</strong>tent/files/Socratic-Questi<strong>on</strong>s-for-Improvement-Activities.pdf<br />
Charlie Ch<strong>on</strong>g/ Fi<strong>on</strong> Zhang
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