Challenger TAFE | Annual Report 2006 - Parliament of Western ...

Challenger TAFE | Annual Report 2006 39
PERFORMANCE INDICATORS FOR EFFECTIVENESS STUDENT SATISFACTION SURVEY – DATA BASED ON THE STATE
SURVEY OF ENROLLED STUDENTS
A survey managed by the Western Australian Department of Education and Training during the 2006 academic year measured
student satisfaction at College and State levels and provides an indicator of the effectiveness of Challenger TAFE’s training
services and products. The survey asked students about their degree of satisfaction with the quality and relevance of their
courses and the teaching, student support, learning resources and facilities provided.
Table 8.6: College and State Student Satisfaction Percentages 2002 –2006 (all students)
2002 2003 2004 2005 2006*
College 83.5 82.9 82.2 84 85
State 83 85.4 84.7 85 86
*NB: Percentage only reported to whole number level from 2005.
Explanatory Note: The 2005-2006 Challenger TAFE Managing Director’s Performance Agreement contained a target for
increasing the College’s Student Satisfaction level by 1% in 2006, based on the previous College overall 2005 level of satisfaction
of 85%. This target was met.
Please also see the internal measures of Student Satisfaction contained in Figure 8.17.
The results documented in Table 8.8: Graduates Achievement of Main Reason for Study 2002-2006 Challenger TAFE indicate
Challenger TAFE has a lower than State average outcome. This matter has been included for addressing in Challenger planning
activities in 2007.
Figure 8.7: College and State Student Satisfaction Percentages 2002 –2006 (all students)